Open to opportunities

Anete Caldas

@anetecaldas

Message

I lead high-end guest services and tourism experiences through guest relations, events, and sales management.

Brazil

Message

What I'm looking for

I’m looking to grow with a team that values humanized, high-end guest experiences—where I can lead training and quality, manage reservations and sales, coordinate events, and strengthen guest loyalty through proactive guest relations and business prospecting.

I am a tourism & hospitality professional living in Porto Seguro on the Discovery Coast (southern Bahia), focused on helping people “taste, to feel and to experience their travel.” I arrived in 1994, and today I work as a service provider (a MEI company), building high-end, experience-driven guest journeys based on understanding your dream trip from the perspective of an eye focused on experiences and interaction with the place. I also bring “international experience of five years in a cruise company” operating during Brazilian and international seasons with MSC Cruise Shipping, and I speak English and Italian.

In my day-to-day work, I manage teams through training for quality control and excellence in services, and I handle reservation, commercial and sales management to support guest loyalty and sales achievement. I oversee event management (leisure and corporate), manage vacation rental platforms (Airbnb / Booking), and coordinate front office and back office teams as a Guest Relations Manager—seeking solutions for demands that may interfere with guest loyalty and sales achievement. I’m also responsible for publications on social media and prospecting for new business and services, and I’m an ICMBIO-accredited driver to work at the Pau Brasil National Park in Porto Seguro, alongside interpreting at events and tours in the region.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Management

Current

GSM - Guest Service Management

Jan 2018 - Present (8 years 6 months)

Provide high-end tourism and hospitality services in Porto Seguro, focusing on understanding clients’ dream trips and delivering guest experiences. Manage team training and quality control, reservations/commercial sales, events, vacation rental platforms (Airbnb/Booking), guest relations, social media publications, and prospecting for new business.

Team Management Training Quality Control Reservations Management Sales & Management Commercial Management Event Management Guest Relations Vacation Rental Management Airbnb Booking.Com Social Media Management Prospecting ICMBIO Accredited Driving Interpretation English Italian

Services and Products Manager

Katz Construções

May 2016 - May 2018 (2 years)

Lead the local branch in Santo André, focusing on quality service for selected property investments. Handle site inspection support, investor/prospecting activities, marketing actions, and services/events with partners for client experience.

Site Inspections Marketing Partner Coordination event support Quality Service

Guest Relations Manager

Campo Bahia Hotel

May 2015 - Feb 2016 (9 months)

Manage front and back office operations and organize corporate events at an upscale hotel. Oversee guest stay experience management as well as supervision activities.

Back Office Guest Relations Corporate Events Hospitality Operations

Guest Relations Manager

Resort La Torre

Jan 2014 - Jan 2015 (1 year)

Lead front and back office teams and manage guest service operations. Coordinate accommodation support for official teams/delegations during major events.

Back Office Guest Relations Team Leadership Service Management

Hospitality Manager

Porto Seguro Praia Resort

Nov 2013 - Nov 2014 (1 year)

Manage hospitality operations and lead front and back office service activities. Oversee team and service responsibilities during the period.

Hospitality Management Back Office Team Management Service Operations

MSC Cruises Officer

MSC Cruises

Nov 2007 - Mar 2012 (4 years 4 months)

Work on board in hospitality roles including Guest Relations management and Groups & Events coordination for European and Brazilian market operations. Handle excursions sales, concierge assistance, group and event programming (including meetings, wedding celebrations, cocktail parties, and shows), and sales contacts with international and Brazilian tour operators.

Guest Relations Event Coordination Concierge Excursions Sales On Board Hospitality Sales International Tour Operators Event Programming

Tour Operator Commercial Manager

Brazil Travel International Tour Operator

Jan 2005 - Jun 2006 (1 year 5 months)

Responsible for commercial/sales department operations, including incoming management and contracting sales with international tour operators. Coordinate operational staff and support events and fairs.

Commercial Management Incoming Tour Operations International Tour Operators

Incoming Tour Operator Sales Manager

Yes Tours Incoming Tour Operator

Sep 2003 - Jan 2005 (1 year 4 months)

Manage sales and marketing for both Brazilian and international markets within an incoming tour operator context.

Sales & Management Marketing Incoming Tour Operations

International Marketing

Prefeitura Municipal de Porto Seguro

Mar 2001 - Mar 2002 (1 year)

Responsible for international marketing efforts to increase Porto Seguro as a destination. Conduct local trade and outgoing marketing as part of the institutional marketing area.

International Marketing Destination Marketing Trade Marketing

Education

Degrees, certifications, and relevant coursework

Guest Services Management - GSM

Bachelor in Tourism Area and Hotel Management, Tourism and Travel Services Management

Earned a bachelor’s degree focused on tourism, hospitality, and hotel management, aimed at supporting tourism and travel services. Based in Porto Seguro (southern Bahia), she applies her training to high-end guest services and experience design.