Looking for a job

Fernanda User

@fernandauser5

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I grow digital products through customer success, research, and product communication.

Taiwan

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What I'm looking for

I'm looking for a role where I can use customer insight, product communication, and research to improve digital products, solve practical problems, and grow in a collaborative remote or international team.

At WaveChain, I manage customer communication and social media for an international digital product, helping grow revenue by 80% in two weeks through audience-focused engagement and feedback-led adjustments.

I've supported product and marketing communication at GAMDIAS, handled high-volume customer support for JCPenney through [24]7.ai, and launched The Potface Factory from concept to revenue within one month.

My industrial design background in Taiwan shapes how I understand people, research needs, improve processes, and connect product decisions with clear customer communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Social Media Associate

Current

WaveChain

Jan 2025 - Present (1 year 9 months)

Managed customer communication and social media for an international digital product, growing revenue by 80% in 2 weeks. Monitored engagement and adjusted content based on audience response.

Customer Success Social Media Management Content Strategy Engagement Monitoring Communication Skills

Marketing & Graphic Design Intern

GAMDIAS

Jan 2025 - Dec 2025 (11 months)

Supported cross-functional teams with visual content and communication for gaming hardware products. Contributed to visual strategy and messaging alignment across marketing materials.

Graphic Design Marketing visual communication Cross Functional Collaboration

Customer Support & Research Specialist Agent

[24]7.ai

Jan 2020 - Dec 2021 (1 year 11 months)

Handled 60+ customer calls per day resolving order, billing, account, product, and service issues. Documented recurring feedback and managed accounts from inquiry through resolution.

Customer Support Call Handling Issue Resolution Account Management Documentation

Founder & Product Manager

THE POTFACE FACTORY

Jan 2020 - Dec 2020 (11 months)

Launched a handmade clay products and jewelry business from concept to revenue within 1 month, generating 200-650 in monthly sales. Managed customer communication, pricing, product decisions, sales, and social media.

Product Management entrepreneurship Sales Social Media Customer Feedback Pricing Strategy

Branch Manager (Seasonal Operations)

Xmas Photo Guatemala

Jan 2018 - Dec 2020 (2 years 11 months)

Led a team of 8+ employees during peak seasonal operations, coordinating workflows, schedules, and customer service. Implemented workflow changes that reduced customer wait times by 10-20%.

Team Leadership Operations Management Workflow Optimization Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

National Taipei University of Technology

Bachelor of Science, Industrial Design

2022 -

Pursuing a Bachelor of Science in Industrial Design with a specialization in Interior Design & Manufacturing. Relevant coursework includes Product Development, User Research, Design Thinking, and Cross-functional Collaboration.