HJ CHEN
@hjchen
Experienced marketing coordinator with a focus on customer support.
What I'm looking for
I am a dedicated professional with a Master's degree in Fashion Management from the University of Southampton and a Bachelor's degree in International Business Studies. My career has spanned various roles in marketing, sales, and customer support, where I have honed my skills in digital marketing, customer relationship management, and team coordination.
Currently, I serve as a Claim Reviewer and Customer Support representative at Forma, where I review claim submissions and provide support through internal tickets. My previous experience includes working as a Marketing Coordinator and Administration Assistant at Le Comptoir de Formose, where I was responsible for creating and maintaining the company website, managing customer inquiries, and supervising marketing activities across Taiwan, China, and the USA. I have also participated in various exhibitions, showcasing my ability to engage with customers and promote products effectively.
Experience
Work history, roles, and key accomplishments
Claim Reviewer
Forma
Jan 2023 - Present (3 years 5 months)
Review claim submissions daily to ensure compliance with company standards while providing customer support through internal ticketing systems.
Marketing Coordinator
Le Comptoir de Formose
Feb 2021 - Present (5 years 4 months)
Create and maintain the company website, manage digital marketing efforts, and handle customer inquiries and services.
Marketing Coordinator/Administration Assistant
Zoller
Feb 2021 - Present (5 years 4 months)
Supervise marketing activities across Taiwan, China, and the USA, conduct market studies, and assist in recruitment processes.
Overseas Sales
Seal King
Mar 2014 - Mar 2015 (1 year)
Responsible for managing customer relationships in Europe and participating in exhibitions across Europe and the Middle East.
Sales Associate
Prada
Jul 2012 - Jan 2013 (6 months)
Introduce products to customers, manage shop storage, and organize marketing events.
Education
Degrees, certifications, and relevant coursework
University of Southampton
Master Degree, Fashion Management
2009 - 2010
National Chi Nan University
Bachelor Degree, International Business Studies
2006 - 2009
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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