Fernanda Salazar
@fernandasalazar
Customer service specialist fluent in Spanish, Portuguese, and English.
ColombiaWhat I'm looking for
I am a customer service professional with three years' experience supporting Spanish- and Portuguese-speaking customers, known for empathy, kindness, problem solving and emotion management, and a clear orientation towards achieving goals.
At Amazon (Sept 2020–May 2022) I resolved tickets in Spanish, English and Portuguese, confirmed deliveries and ensured customer satisfaction; at Họmi (Aug 2023–Jul 2024) I updated contact data and verified managerial positions; at Stocol S.A.S (Sept 2024–Feb 2025) I assisted Latin America purchases and coordinated exports to France.
I bring strong bilingual communication, reliable order and ticket resolution, and experience in commercial assistance and back-office data work, and I seek a stable role where I can continue improving customer satisfaction and grow professionally.
Experience
Work history, roles, and key accomplishments
Back Office
Homi High Quality Marketing Intelligence
Aug 2023 - Jul 2024 (11 months)
Updated Spanish and Portuguese manager contact records and verified positions to support future outreach and engagement.
Education
Degrees, certifications, and relevant coursework
Fernanda hasn't added their education
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Availability
Location
ColombiaAuthorized to work in
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