Caterin Potes

I am a dedicated Customer Service Specialist with a proven track record in supporting customers and resolving issues efficiently. My experience includes working as a Bilingual Customer Service Representative at Amazon Marketplace, where I provided exceptional service to clients from the USA and Canada. I excel in handling inquiries, managing customer accounts, and ensuring a high level of customer satisfaction.

My educational background in Biology from the University of Tolima has equipped me with strong analytical skills, which I apply to problem-solving in customer service scenarios. I am known for my excellent communication skills, active listening, and emotional intelligence, allowing me to connect with customers effectively. I thrive under pressure and adhere to security protocols, ensuring that customer privacy is always safeguarded.

In addition to my professional experience, I am also a volunteer Literary Review Writer for the Online Book Club, where I engage in analytical and critical reading to compose detailed literary reviews. This role enhances my writing skills and allows me to contribute to the reading community, reflecting my passion for literature and communication.