Open to opportunities

Fernanda Fernandes Neddef

@fernandafernandesned

Message

Dedicated customer service professional eager to learn and adapt.

Brazil

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service, where I can utilize my skills and receive training to meet the company's needs.

My name is Fernanda Fernandes Neddef, and I am a dedicated customer service professional with a strong commitment to providing exceptional support. I have completed my high school education and have gained valuable experience in various roles, including as a Helpdesk Technician at IBM Brasil and a Telemarketing Operator at TIM S.A. My journey has equipped me with the skills necessary to excel in customer-facing positions.

Throughout my career, I have developed a solid foundation in customer service, utilizing platforms such as Zendesk and Dashboard Locus to enhance user experiences. I pride myself on my ability to communicate effectively and work collaboratively within a team. I am flexible and adaptable, ready to take on new challenges and contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Agente de Atendimento

Justo do Brasil LTDA

Dec 2023 - Dec 2024 (1 year)

Served as a customer service agent, providing support and resolving issues for clients. Utilized support platforms like Zendesk and Locus to manage customer interactions effectively.

Customer Service Customer Support Zendesk Communication Teamwork Problem Solving

Operador de Telemarketing

TIM S A

Aug 2023 - Dec 2023 (4 months)

Conducted telemarketing activities, engaging with customers via phone. Handled inquiries and provided information or services to meet operational goals.

Telemarketing Communication Customer Service Relationship Building

Tecnico de apoio ao usuario de informatica

IBM Brasil-Industria Maquinas E Servicos Limitada

Jan 2022 - Sep 2022 (8 months)

Provided technical support and assistance to users as a helpdesk technician. Resolved IT issues and ensured smooth operation of systems for internal users.

HelpDesk+Technical Support Communication Problem Solving Zendesk