Fernanda Fernandes NeddefFN
Open to opportunities

Fernanda Fernandes Neddef

@fernandafernandesned

Dedicated customer service professional eager to learn and adapt.

Brazil

What I'm looking for

I am looking for a role that allows me to grow in customer service, where I can utilize my skills and receive training to meet the company's needs.

My name is Fernanda Fernandes Neddef, and I am a dedicated customer service professional with a strong commitment to providing exceptional support. I have completed my high school education and have gained valuable experience in various roles, including as a Helpdesk Technician at IBM Brasil and a Telemarketing Operator at TIM S.A. My journey has equipped me with the skills necessary to excel in customer-facing positions.

Throughout my career, I have developed a solid foundation in customer service, utilizing platforms such as Zendesk and Dashboard Locus to enhance user experiences. I pride myself on my ability to communicate effectively and work collaboratively within a team. I am flexible and adaptable, ready to take on new challenges and contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

IL

Tecnico de apoio ao usuario de informatica

IBM Brasil-Industria Maquinas E Servicos Limitada

Jan 2022 - Sep 2022 (8 months)

Provided technical support and assistance to users as a helpdesk technician. Resolved IT issues and ensured smooth operation of systems for internal users.

Education

Degrees, certifications, and relevant coursework

Fernanda hasn't added their education

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Tech stack

Software and tools used professionally

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Fernanda Fernandes Neddef - Agente de Atendimento - Justo do Brasil LTDA | Himalayas