At SerraLink Serviços, I managed appointment scheduling, confirmations, and cancellations while responding to customer inquiries by phone, email, and WhatsApp.
I maintained customer records, service requests, and daily schedules using spreadsheets and internal systems. I also monitored pending appointments and contacted customers when more information or confirmation was needed.
At Vale Norte Soluções Empresariais, I assisted customers with orders, account information, scheduling, payments, and service inquiries. I recorded interactions, followed up on unresolved requests, and coordinated with other departments when necessary.
