I've managed high-volume citizen service flows and physical and digital document processes at Prefeitura Municipal de Jundiaí, supporting public health operations, resolving conflicts, and coordinating demands with municipal, state, and federal agencies.
Previously, I provided bilingual support for Air France–KLM loyalty program members at Sitel, handling ticket changes, cancellations, refunds, mileage credits, and international travel documentation through phone, email, and digital channels. I also supported visitor programs, group scheduling, and educational data organization at MASP.
