Feride Güven
@feridegven
International Relations Specialist with expertise in customer service.
What I'm looking for
I am an International Relations Specialist with a strong background in customer service and training. My journey began with a Bachelor's degree in International Relations from Eskisehir Osmangazi University, where I developed a keen understanding of global dynamics and effective communication strategies.
Throughout my career, I have held various roles in customer relations, including my recent position as a Trainer and Customer Service Representative at Advanced AI. My experience spans across multiple sectors, including health and service industries, where I have consistently delivered exceptional customer experiences and contributed to team success.
I am passionate about enhancing customer satisfaction and fostering positive relationships. My proficiency in multiple languages, including German and English, allows me to connect with diverse clientele effectively. I am eager to leverage my skills and experience in a challenging new role that values customer-centric approaches.
Experience
Work history, roles, and key accomplishments
International Relations Specialist
ASCATU GMBH
Jun 2023 - May 2024 (11 months)
Worked as a Trainer and Customer Service Representative, focusing on customer relations in the health sector. Developed training materials and provided support to enhance customer experience.
International Relations Specialist
Freelancer
Apr 2024 - Present (1 year 2 months)
As a professional freelancer, I specialize in international relations, providing training and customer service support. My role involves engaging with clients and enhancing their experience through effective communication and problem-solving.
International Relations Specialist
Professional Freelancer
Jun 2024 - Present (1 year)
As an International Relations Specialist, I provide expert insights and training in customer relations, focusing on enhancing service quality and customer satisfaction.
Training and Quality Expert
ASCATU GMBH
May 2023 - Mar 2024 (10 months)
In my role at ASCATU GMBH, I focused on training and quality assurance within the health sector, ensuring high standards of service delivery and customer satisfaction.
Training and Quality Expert
WEBHELP
Aug 2021 - May 2023 (1 year 9 months)
Managed training programs and quality assurance processes to improve customer service delivery in the service sector.
Customer Experience Advocate
Webhelp
Feb 2021 - Aug 2021 (6 months)
As a Customer Experience Advocate, I focused on enhancing customer interactions and ensuring a positive experience through effective communication.
Customer Relations Specialist
Webhelp
Feb 2021 - Aug 2021 (6 months)
As a Customer Relations Specialist at Webhelp, I managed customer inquiries and provided solutions to enhance customer experience in the service sector.
Customer Representative
TRENKWALDER TURKEY
Oct 2020 - Feb 2021 (4 months)
Provided customer support and service in the service sector, ensuring customer satisfaction and resolving inquiries effectively.
Sales Consultant
OP. DR. ÖZGÜN AKGÜL
Aug 2020 - Oct 2020 (2 months)
Engaged with clients to provide sales support in the health service sector, focusing on customer needs and product knowledge.
Customer Representative
LUFTHANSA INTOUCH
Sep 2018 - Nov 2019 (1 year 2 months)
Delivered exceptional customer service and support in the service and sales sector, enhancing customer experience.
Sales Consultant
Op. Dr. Özgün Akgül
Jul 2020 - Oct 2020 (3 months)
Worked as a Sales Consultant in the health service sector, focusing on client engagement and sales strategies to promote health services.
Sales Consultant
Op. Dr. Görkem Çalışkan
Mar 2020 - Oct 2020 (7 months)
Provided sales consultancy in the health service sector, focusing on client needs and promoting health services effectively.
Customer Representative
WEBHELP
Nov 2019 - Feb 2020 (3 months)
Handled customer inquiries and provided support in a fast-paced service environment, ensuring high levels of customer satisfaction.
Customer Representative
Webhelp
Nov 2019 - Feb 2020 (3 months)
In this role, I handled customer inquiries and provided support, contributing to improved customer satisfaction and loyalty.
Customer Representative
Webhelp
Nov 2019 - Feb 2020 (3 months)
Managed customer inquiries and provided solutions, enhancing overall customer satisfaction in the service sector.
Customer Experience Specialist
Lufthansa InTouch
Sep 2018 - Nov 2019 (1 year 2 months)
Worked in customer experience management, focusing on enhancing customer interactions and satisfaction in the service and sales sectors.
Education
Degrees, certifications, and relevant coursework
Eskisehir Osmangazi University
Bachelor of International Relations, International Relations
2014 - 2018
Studied International Relations, focusing on global politics, diplomacy, and international organizations.
MEV Koleji
High School Diploma, General Studies
2009 - 2013
Completed high school education with a focus on Turkish and Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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