Feride GüvenFG
Open to opportunities

Feride Güven

@feridegven

International Relations Specialist with expertise in customer service.

Turkey

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an International Relations Specialist with a strong background in customer service and training. My journey began with a Bachelor's degree in International Relations from Eskisehir Osmangazi University, where I developed a keen understanding of global dynamics and effective communication strategies.

Throughout my career, I have held various roles in customer relations, including my recent position as a Trainer and Customer Service Representative at Advanced AI. My experience spans across multiple sectors, including health and service industries, where I have consistently delivered exceptional customer experiences and contributed to team success.

I am passionate about enhancing customer satisfaction and fostering positive relationships. My proficiency in multiple languages, including German and English, allows me to connect with diverse clientele effectively. I am eager to leverage my skills and experience in a challenging new role that values customer-centric approaches.

Experience

Work history, roles, and key accomplishments

AG
Current

International Relations Specialist

ASCATU GMBH

Jun 2023 - May 2024 (11 months)

Worked as a Trainer and Customer Service Representative, focusing on customer relations in the health sector. Developed training materials and provided support to enhance customer experience.

FR
Current

International Relations Specialist

Freelancer

Apr 2024 - Present (1 year 2 months)

As a professional freelancer, I specialize in international relations, providing training and customer service support. My role involves engaging with clients and enhancing their experience through effective communication and problem-solving.

PF
Current

International Relations Specialist

Professional Freelancer

Jun 2024 - Present (1 year)

As an International Relations Specialist, I provide expert insights and training in customer relations, focusing on enhancing service quality and customer satisfaction.

WE

Customer Experience Advocate

Webhelp

Feb 2021 - Aug 2021 (6 months)

As a Customer Experience Advocate, I focused on enhancing customer interactions and ensuring a positive experience through effective communication.

OA

Sales Consultant

OP. DR. ÖZGÜN AKGÜL

Aug 2020 - Oct 2020 (2 months)

Engaged with clients to provide sales support in the health service sector, focusing on customer needs and product knowledge.

OA

Sales Consultant

Op. Dr. Özgün Akgül

Jul 2020 - Oct 2020 (3 months)

Worked as a Sales Consultant in the health service sector, focusing on client engagement and sales strategies to promote health services.

Sales Consultant

Op. Dr. Görkem Çalışkan

Mar 2020 - Oct 2020 (7 months)

Provided sales consultancy in the health service sector, focusing on client needs and promoting health services effectively.

LI

Customer Experience Specialist

Lufthansa InTouch

Sep 2018 - Nov 2019 (1 year 2 months)

Worked in customer experience management, focusing on enhancing customer interactions and satisfaction in the service and sales sectors.

Education

Degrees, certifications, and relevant coursework

EU

Eskisehir Osmangazi University

Bachelor of International Relations, International Relations

2014 - 2018

Studied International Relations, focusing on global politics, diplomacy, and international organizations.

MK

MEV Koleji

High School Diploma, General Studies

2009 - 2013

Completed high school education with a focus on Turkish and Mathematics.

Tech stack

Software and tools used professionally

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Feride Güven - International Relations Specialist - ASCATU GMBH | Himalayas