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@dilaraimek
Multilingual sales and customer service specialist with strong communication skills.
I am a motivated and adaptable professional with a degree in Translation and Interpretation, fluent in English, French, and Turkish. My experience spans across sales operations, customer service, and translation, where I have successfully managed key client relationships and improved customer satisfaction metrics. At Berkosan A.Ş., I managed sales operations for over five key clients, enhancing communication and increasing customer success through effective negotiation and relationship management.
During my tenure at MoneyGram/Telus International, I completed rigorous customer service training, which enabled me to boost customer satisfaction by 20%. My role involved providing bilingual support for banking transactions, showcasing my ability to bridge communication gaps and enhance customer experiences. Additionally, I generated over €250,000 in revenue at MAYCLINIK HEALTH TOURISM through high-impact translation services and international sales initiatives, demonstrating my capability to drive results in competitive environments.
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Work history, roles, and key accomplishments
MoneyGram/Telus International
Apr 2024 - Jul 2024 (3 months)
Completed customer service training and applied success parameters to increase customer satisfaction by 20%. Provided bilingual support for transactions, enhancing customer experience in banking and money transfers.
Berkosan A.Ş.
Sep 2023 - Jan 2024 (4 months)
Managed sales operations for domestic and international key clients, handling invoices, offers, and negotiations to finalize sales agreements. Increased customer success and orders through strong client relationships and improved communication.
ESTE IN TURKEY
Nov 2023 - Dec 2023 (1 month)
Improved overall customer satisfaction metrics and collaborated with the sales team to align customer success strategies, contributing to customer acquisition and long-term satisfaction.
MAYCLINIK HEALTH TOURISM
Feb 2021 - Oct 2023 (2 years 8 months)
Managed CRM to optimize patient data and enhance client engagement, generating significant revenue through translation services and maintaining a high customer retention rate.
ENGİN MARBLE
Jan 2020 - Oct 2020 (9 months)
Gained experience in foreign trade and sales operations, engaging with international firms in B2B sales and managing communication to contribute to the sales process.
CARDIOVASCULAR SURGERY POLYCLINIC
Sep 2014 - Jun 2015 (9 months)
Managed patient information flow and facilitated doctor-patient communication while supporting administrative tasks.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Translation and Interpretation
2015 - 2020
Grade: 3.15
Graduated with a solid GPA of 3.15. Completed 5 years of education in the field of language and human relations. Achieved proficiency in English, French, and Turkish.
Bachelor of Arts, Language, Human Relations and Communication
2018 - 2019
Completed a year-long project in Torun, Poland, emphasizing language education and cultural immersion.
High School Diploma, Information Technology
2010 - 2014
Graduated with a High School Diploma in Information Technology. Acquired expertise in various computer programs.
Software and tools used professionally
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