Dilara Şimşek

Completed customer service training and applied success parameters to increase customer satisfaction by 20%. Provided bilingual support for transactions, enhancing customer experience in banking and money transfers.

Managed sales operations for domestic and international key clients, handling invoices, offers, and negotiations to finalize sales agreements. Increased customer success and orders through strong client relationships and improved communication.

Improved overall customer satisfaction metrics and collaborated with the sales team to align customer success strategies, contributing to customer acquisition and long-term satisfaction.

Managed CRM to optimize patient data and enhance client engagement, generating significant revenue through translation services and maintaining a high customer retention rate.

Gained experience in foreign trade and sales operations, engaging with international firms in B2B sales and managing communication to contribute to the sales process.

Managed patient information flow and facilitated doctor-patient communication while supporting administrative tasks.

Grade: 3.15

Graduated with a solid GPA of 3.15. Completed 5 years of education in the field of language and human relations. Achieved proficiency in English, French, and Turkish.

Completed a year-long project in Torun, Poland, emphasizing language education and cultural immersion.

Graduated with a High School Diploma in Information Technology. Acquired expertise in various computer programs.