Jazmin Pallares

Provided financial customer support for Macy’s, applying 11+ years of customer service experience to improve satisfaction and trust across the U.S., Europe, and Latin America.

Provided inbound customer support for Cash App in the U.S., resolving customer issues and improving payment experiences with clear communication and troubleshooting.

Delivered attentive and respectful service in a fast-paced restaurant setting, maintaining cleanliness and handling customer communication and conflict resolution.

Achieved service targets by providing bilingual customer support for a U.S. communications company and helping customers reactivate services.

Provided customer service to help service providers offer car services to customers so they could reach their destinations, meeting performance targets.

Supported Hyperwallet for U.S., European, and Latin America customers, including prepaid card and platform assistance while meeting service targets.

Worked on the English line for the Bogota site, providing medical customer service including specialist appointment scheduling and COVID-19 vaccine appointments.

Provided customer support for the U.S. line on the Bogota site and supported teammates with AHT and procedures, serving as a point of contact to improve AHT metrics.

Provided customer service for a Spanish airline across the U.S. and Europe, offering floor support on airline procedures and using the Amadeus program.

Provided customer service experience for a state-related company in Bogota, supporting day-to-day service needs.

Provided customer support for a Colombian bank and supported coworkers with bank system procedures.

Provided customer service and customer support for Americas B.P.S while meeting service expectations.

Handled receptionist duties and provided customer service for a beauty company.

Provided customer service for Compensar-associated clients and supported coworkers on the floor while learning parts of the human resources process.

Provided customer service for Compensar-associated companies and supported teammates on the floor while learning human resources procedures.

Built customer service experience supporting a medical company, providing assistance and customer-facing support.

Provided client service in a restaurant and served guests as an excellent server.

Completed the course/certificate 'Becoming a Skilled Caregiver' (completed July 2025).

Completed a Certificate in Health and Social Care on Alison (completed July 2025).

High school graduation is noted for 2020 in association with Instituto Colombiano para la Evaluación de la Educación Superior.

Completed a SENA course on human resources, learning HR procedures.