I’m a results-driven IT Support & Cloud Operations Specialist with 4+ years of experience delivering end-to-end technical support, cloud migrations, and systems administration. I’m known for resolving incidents within SLA, improving system reliability, and strengthening the user experience in enterprise environments.
At Cloudhop.it, I provided frontline technical support across cloud environments, productivity suites, and business applications. I led multiple deployments and cloud migrations for enterprise clients, ensured seamless transitions, and supported both onsite and remote IT delivery to optimize service uptime.
I also support Dynamics 365 CRM administration—handling user setup, permissions, license allocation, daily file load validation, testing, troubleshooting, and end-user training to improve CRM adoption. I bring structured troubleshooting, solid networking fundamentals (LAN/WAN, DHCP, DNS, TCP/IP), and a documentation-first approach to process improvement.
