Open to opportunities

Sylvia Mbaabu

@sylviambaabu

Message

Communications and PR professional specializing in media relations and customer engagement.

Kenya

Message

What I'm looking for

I am looking for a communications or PR role where I can lead media relations, craft strategy, manage stakeholder relationships, and grow professionally in a collaborative, impact-driven team.

I am a performance-driven communications, PR and customer service professional with hands-on experience in media relations, corporate affairs and communications strategy development.

I have supported cross-functional teams and external partners, coordinated events, produced social and digital media content, and created communication materials that drive advocacy and awareness.

In my current role I manage candidate portfolios, liaise with international bodies, handle escalations and maintain CRM records to ensure smooth recruitment and compliance processes.

I bring strong writing, organizational and interpersonal skills, and I am seeking a role where I can apply my communications expertise to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Processing Officer

Current

Adevia Health Africa

Jan 2022 - Present (3 years 10 months)

Managed licensure and applications for nurse recruitment, coordinating with international bodies (Pearson VUE, Texas Board of Nursing, CGFNS) to ensure candidate eligibility and resolving applicant issues to maintain placement timelines.

Licensing Compliance Applicant Portfolio Management HubSpot Document Management Customer Support Recruitment Operations

Processing Officer

Adevia Health USA

Jan 2022 - Jan 2024 (2 years)

Worked in the Licensure and Applications department to ensure smooth processing of international licensure applications and coordination with testing and regulatory bodies.

Licensure Processing Stakeholder Management Attention To Detail Client Communication

Operations Assistant

Kilimall International Limited

May 2021 - Oct 2021 (5 months)

Supported Kilishop operations across Rift Valley and Mt Kenya, ensuring timely order delivery, establishing new retail outlets, and managing logistics, aftersales items and travel & expense reporting.

Operations Management Logistics Coordination Customer Service Field Operations Aftersales Expense Reporting

Public Affairs and Communication Intern

Coca-Cola Beverages Africa

Jan 2019 - Dec 2019 (11 months)

Supported public affairs and communications initiatives in collaboration with UNEP and KAM to promote environmental management and stakeholder engagement.

Public Affairs Media Relations Stakeholder Engagement Research Reporting Community Outreach

Public Affairs Intern

Coca-Cola Beverages Africa

Aug 2019 - Dec 2019 (4 months)

Supported public affairs and communications initiatives, collaborated with UNEP and KAM on environmental programs, produced sustainability and social media reports, and assisted event planning and multimedia content.

Public Affairs Media Relations Sustainability Reporting Event Coordination Content Creation Video Editing

Public Affairs & Communications Intern

Coca-Cola Beverages Africa

Aug 2019 - Dec 2019 (4 months)

Supported public affairs and communications initiatives, collaborated with UNEP and KAM on environmental programs, produced social and sustainability reports, managed SAP materials module tasks, and assisted with event planning and digital content.

Public Affairs Media Relations Sustainability Reporting Social Media Event Coordination Content Creation Video Editing

Social Media Intern

Kenyatta University TV

Jun 2019 - Jul 2019 (1 month)

Created social posting schedules and captions, tracked campaign analytics, and analyzed performance to optimize engagement across university TV and radio social channels.

Social Media Management Analytics Captions Basic Video Work Performance Analysis

Social Media & TV Programming Intern

Kenyatta University TV and Radio

Jun 2019 - Jul 2019 (1 month)

Tracked social media analytics, created posting schedules and captions, and analyzed campaign performance to inform content strategy for the university's broadcast channels.

Social Media Management Analytics Copywriting Campaign Analysis

Public Relations Officer

Comeback Medical and Stationery Supplies

Jan 2018 - Dec 2018 (11 months)

Built media relationships, monitored press and social channels for opportunities, and produced in-house communications including magazines, case studies, speeches and annual reports to support client visibility.

Stakeholder Engagement Content Editing Reputation Management Social Media Communications Strategy

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Communication and Media Studies, Communication and Media Studies

2019 - 2019

Activities and societies: Kenyatta University TV and Radio Station internship; created media content and tracked social media analytics.

Completed Bachelor of Communication and Media Studies at Kenyatta University in 2019, gaining skills in media, public relations, and communications strategy.

Kenyatta University

Certificate in Leadership and Management, Leadership and Management

2019 - 2019

Completed a Certificate in Leadership and Management at Kenyatta University in 2019 focused on foundational leadership and management skills.

Kenyatta University

Certificate, Public Affairs and Communication

Activities and societies: Collaborated with UNEP and KAM; internships and practical work in media monitoring and communications.

Completed studies in Public Affairs and Communication and related media studies with coursework and internships linked to communications and public relations.