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Nafisa Sirya

@nafisasirya

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Dynamic communication specialist with a passion for public engagement.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my communication skills in a dynamic environment, focusing on strategic messaging and public engagement.

I am a dynamic and results-oriented Communication Specialist with over five years of experience in public relations, customer service, and office administration. My expertise lies in crafting and executing strategic communication plans, managing social media platforms, and fostering stakeholder engagement. I have a proven track record of enhancing public engagement through strategic messaging and crisis communication.

In my previous role as a Communication Officer at the County Government of Kilifi, I played a pivotal role in improving citizen engagement by developing and executing communication strategies that enhanced public awareness. I also managed public messaging, media relations, and crisis communication protocols, ensuring credibility and clarity in all communications. My passion for leveraging innovative communication strategies drives my commitment to enhancing brand visibility and impactful messaging in dynamic work environments.

Experience

Work history, roles, and key accomplishments

Communication Officer

County Government of Kilifi

Aug 2020 - Dec 2024 (4 years 4 months)

Developed and executed communication strategies to enhance public awareness and engagement. Managed and updated a customer contact database to streamline communication processes. Oversaw public messaging, media relations, and crisis communication protocols, ensuring credibility and clarity.

Strategic Communications Public Relations Media Relations Crisis Communications Public Awareness Stakeholder Engagement

Public Relations Officer / Assistant Credit Control Officer

Nyali Children and Women Hospital

Apr 2019 - Aug 2020 (1 year 4 months)

Designed and managed a crisis communication plan, mitigating risks and protecting institutional reputation. Administered and optimized social media platforms, significantly increasing audience engagement. Collaborated with internal teams to facilitate effective billing services and enhance customer experience.

Crisis Communications Social Media Management Audience Experience Public Relations Billing Customer Experience

Front Office Administrator

Ganjoni Hospital

Jul 2018 - Mar 2019 (8 months)

Served as the first point of contact for patients, ensuring excellent customer service. Managed administrative operations, including scheduling, record-keeping, and supply management. Handled customer inquiries and complaints with professionalism and efficiency.

Customer Service Scheduling Record keeping Administration

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa

Diploma, Mass Communication

Completed a Diploma in Mass Communication, focusing on foundational principles of media, public relations, and journalism. Gained practical skills in communication strategies and content creation.

Ribe Girls Secondary School

High School Diploma, Secondary Education

Grade: KCSE

Obtained the Kenya Certificate of Secondary Education (KCSE), completing a comprehensive secondary education curriculum. Developed foundational knowledge across various subjects.