Felix Frimpong
@felixfrimpong
I resolve live chat, account, and transaction issues for mobile financial app users.
GhanaWhat I'm looking for
I'm an independent Remote Customer Support Specialist providing real-time chat support, account assistance, and technical troubleshooting for users of major North American financial apps including Zelle, Cash App, PayPal, and WorldRemit.
I handle inbound support queues, document interactions and resolutions, and coordinate reliable shift handoffs to keep support uninterrupted. With dual high-speed internet connections and active power backup, I'm equipped for dependable remote afternoon and night-shift coverage.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Specialist
Independent Contractor
Jan 2024 - Present (2 years 7 months)
Provided real-time troubleshooting, chat support, and account assistance for users of major North American mobile financial applications. Managed shift rotations and documented interactions to ensure team alignment and continuity.
Education
Degrees, certifications, and relevant coursework
Felix hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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