Felix Ferguson

I am a reliable and detail-oriented professional with extensive experience in dispatch operations and customer service. My career has been marked by my ability to manage high call volumes and coordinate field personnel efficiently while maintaining accurate records under pressure. I pride myself on my effective communication and problem-solving skills, which have been recognized in fast-paced environments.

Currently, I work as a Customer Care Concierge at Renewal by Andersen, where I conduct follow-up calls with homeowners to ensure their satisfaction post-installation. My role involves coordinating with installation crews to resolve any concerns and managing project records using Salesforce. Previously, I served as a Customer Service Representative II at the Chicago Transit Authority, where I handled a high volume of inbound calls and maintained customer satisfaction through effective communication.

My experience as a Dispatcher at T Force Logistics further honed my skills in coordinating delivery drivers and managing scheduling and routing. I am eager to contribute my expertise to a team as a Dispatcher or Customer Service Representative, where I can continue to make a positive impact.