Felix Barahona
@felixbarahona
I improve customer operations through bilingual support, collections, and team leadership.
El SalvadorWhat I'm looking for
I've supported Oscar Health members through Teleperformance, guiding them on benefits, coverage, medical pre-authorizations, and billing processes.
As a bilingual Operations Supervisor for the Oscar Health campaign, I mentored the operational team and increased overall team performance by 22%. I also achieved an 85% approval rating in the supervised team's satisfaction evaluation.
At Segoso Caribbean, I managed delinquent customer accounts for Lending Point, negotiated payment plans and account closures, and resolved payment and statement disputes.
I bring bilingual customer service, collections, conflict resolution, insurance-benefit management, and high-performance team leadership to demanding operational environments.
Experience
Work history, roles, and key accomplishments
Agente de Cobranza Bilingüe
Segoso Caribbean
Mar 2023 - Feb 2024 (11 months)
Gestión de cartera de clientes con cuentas en mora, estableciendo comunicación efectiva para la recuperación de activos. Negociación exitosa de planes de pago, cierres de cuenta y autorizaciones para planes de reabastecimiento.
Supervisión y mentoría del equipo operativo para la campaña de seguros médicos Oscar Health. Incremento del 22% en el desempeño general del equipo bajo mi gestión directa y obtención de un 85% de aprobación en la evaluación de satisfacción del equipo supervisado.
Atención telefónica especializada para miembros de la aseguradora Oscar Health. Asesoría en beneficios, coberturas, pre-autorizaciones médicas y procesos de facturación.
Education
Degrees, certifications, and relevant coursework
Williston Middle School
Middle School Diploma, General Education
Attended middle school in Wilmington, North Carolina.
New Hanover High School
High School Diploma, General Education
Attended high school in Wilmington, North Carolina.
Instituto Nacional de Modalidades Educativas Alternas
Bachillerato, General Education
Completed high school education in San Salvador, El Salvador.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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