Looking for a job

Carlos Flores

@carlosflores3

I coordinate healthcare transportation operations and resolve customer service issues across high-volume daily workflows.

El Salvador

Message

What I'm looking for

I'm looking for a customer service or operations role where I can coordinate daily workflows, solve customer issues, support teams, and continue growing with new systems and processes.

At Rapid Rides, I coordinate patient transportation through Uber Health, schedule daily trips, and resolve changes, cancellations, and trip issues with drivers, patients, and team members.

I was promoted to lead team operations after building strong booking and customer-support knowledge. Previously at Clear Wireless, I supported customers with wireless service, ACP and Lifeline benefits, information verification, and issue resolution before being promoted to manager.

Experience

Work history, roles, and key accomplishments

Uber Health Dispatcher / Team Operations Lead

Rapid Rides

Jan 2025 - Jan 2026 (1 year)

Coordinated patient transportation through Uber Health, managed daily trip operations, and resolved issues with drivers, patients, and team members. Promoted to lead team operations after demonstrating strong knowledge of booking and customer support processes.

Uber Health Trip Coordination Customer Service Team Leadership Problem Solving Communication Skills Operations Support

Manager / Customer Service

Clear Wireless

Jan 2022 - Jan 2025 (3 years)

Assisted customers with wireless service and government assistance programs, including ACP and Lifeline benefits. Promoted to manager after consistently meeting and exceeding performance goals as an agent.