Felister User
@felisteruser
Customer service representative in remote support, handling 50+ daily inquiries and maintaining accurate CRM records.
What I'm looking for
At Export Processing Zone (EPZ), I maintained accurate filing systems and records, updated documentation, and responded to internal and external inquiries. I supported daily operations through administrative coordination and reliable record management.
In remote support work, I handled customer inquiries, email communication, and follow-ups while maintaining organized CRM documentation. I completed HubSpot Service Hub training in ticket handling and support workflows, and as a Virtual Assistant Intern at ALX Kenya, I organized 100+ digital files in Google Drive.
Experience
Work history, roles, and key accomplishments
Customer Support & CRM Support Trainee
Remote
Jun 2026 - Dec 2026 (6 months)
Completed HubSpot Service Hub training in ticket handling, customer support workflows, and CRM accuracy. Reviewed simulated customer interactions to improve response quality and maintained accurate CRM records.
Virtual Assistant Intern
ALX Kenya
Mar 2026 - May 2026 (2 months)
Coordinated calendars, scheduling, and follow-ups for remote teams. Organized 100+ digital files in Google Drive and managed email communication with professional follow-up.
Administrative Support Assistant
Export Processing Zone (EPZ)
May 2020 - Nov 2021 (1 year 6 months)
Maintained filing systems and records to ensure accurate and accessible documentation. Responded to inquiries professionally and supported daily operations through administrative coordination.
Education
Degrees, certifications, and relevant coursework
Technical University of Mombasa
Diploma, Tourism Management
2016 - 2019
Diploma in Tourism Management from the Technical University of Mombasa, completed from 2016 to 2019.
ALX
ALX Virtual Assistant Certification, Virtual Assistant
Completed the ALX Virtual Assistant Certification.
HubSpot
HubSpot Service Hub Software Certification, Service Hub Software
Completed the HubSpot Service Hub Software Certification.
Customer Service Certification
Customer Service Certification, Customer Service
Completed a Customer Service Certification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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