Looking for a job

Felister User

@felisteruser

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Customer service representative in remote support, handling 50+ daily inquiries and maintaining accurate CRM records.

Kenya

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What I'm looking for

I'm pursuing an entry-level Customer Service Representative role where I can deliver timely, accurate, and friendly support while maintaining service standards and documentation quality.

At Export Processing Zone (EPZ), I maintained accurate filing systems and records, updated documentation, and responded to internal and external inquiries. I supported daily operations through administrative coordination and reliable record management.

In remote support work, I handled customer inquiries, email communication, and follow-ups while maintaining organized CRM documentation. I completed HubSpot Service Hub training in ticket handling and support workflows, and as a Virtual Assistant Intern at ALX Kenya, I organized 100+ digital files in Google Drive.

Experience

Work history, roles, and key accomplishments

Customer Support & CRM Support Trainee

Remote

Jun 2026 - Dec 2026 (6 months)

Completed HubSpot Service Hub training in ticket handling, customer support workflows, and CRM accuracy. Reviewed simulated customer interactions to improve response quality and maintained accurate CRM records.

HubSpot Service Tools CRM Ticket Handling Customer Support Documentation Communication Skills Problem Solving Remote Collaboration Data Privacy

Virtual Assistant Intern

ALX Kenya

Mar 2026 - May 2026 (2 months)

Coordinated calendars, scheduling, and follow-ups for remote teams. Organized 100+ digital files in Google Drive and managed email communication with professional follow-up.

Calendar Management Scheduling Google Drive Email Communication Research Remote Collaboration Administrative Support

Administrative Support Assistant

Export Processing Zone (EPZ)

May 2020 - Nov 2021 (1 year 6 months)

Maintained filing systems and records to ensure accurate and accessible documentation. Responded to inquiries professionally and supported daily operations through administrative coordination.

Filing Record keeping Documentation Communication Skills Administrative Support Data Entry