Looking for a job

Luiz Felipe Schroeder

@felipeschroeder

Customer-focused professional with international experience, fluent English, strong communication skills, and a practical approach to solving customer

Brazil

Message

What I'm looking for

Seeking a fully remote Customer Support, Customer Service, Technical Support, Customer Experience, or Help Desk role. Interested in email support, troubleshooting, issue resolution, and customer communication. Looking for a long-term international opportunity to use my fluent English, technical skills, problem-solving, and communication abilities

I’m an internationally experienced professional with 6+ years of experience across Brazil and New Zealand, with a background in customer communication, technical support, and project coordination.

I’m fluent in English and experienced in understanding customer needs, resolving issues, and providing clear and practical solutions. I’m organised, reliable, comfortable with technology, and able to work independently in remote environments.

I’m now looking for a fully remote Customer Support, Customer Service, or Technical Support role where I can use my communication and problem-solving skills to provide a positive customer experience and contribute to a strong team.

Experience

Work history, roles, and key accomplishments

Quantity Surveyor

Global Fire

Produced BOQs, estimates, and cost reports for construction and fit-out projects. Supported planning, procurement, and commercial administration while monitoring project costs and resources.

Quantity Surveying Cost Estimation BOQ Procurement Commercial Administration

Project Manager / Operations

Fluxo Manutenção Ltda

Coordinated clients, contractors, suppliers, and field teams throughout project delivery. Managed pricing, budgets, schedules, documentation, and day-to-day project issues.

Project Management Stakeholder Communication Budgeting Scheduling Documentation

Project Supervisor

Global Fire

Managed project communication, updates, documentation, scheduling, and issue resolution. Led end-to-end delivery of passive fire projects, coordinating clients, subcontractors, and multiple trades.

Project Management Scheduling Documentation Client Relations Team Coordination

Technical Advisor

Global Fire

Worked directly with clients and project teams to understand requirements and provide technical solutions. Coordinated communication between clients, consultants, contractors, and site teams.

Technical Support Client Communication Problem Solving Workflow Optimization