Open to opportunities

Charlie James

@charliejames

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Dedicated administration professional with strong customer service skills.

Brazil

Message

What I'm looking for

I am looking for a remote administrative role that offers growth opportunities.

With a solid background in administration and customer service, I have honed my skills in managing operations and delivering exceptional support. My experience as a Customer Service Team Leader at Paddy Power has equipped me with the ability to handle various responsibilities, from managing shop operations to ensuring customer satisfaction. I take pride in my organizational skills and my ability to communicate clearly and effectively with both clients and team members.

Prior to my role at Paddy Power, I served as a Service Administrator at Acorn Trucks, where I was responsible for fulfilling administrative tasks, coordinating services, and maintaining client relationships. My time in recruitment further developed my interpersonal skills, allowing me to build strong connections with clients and candidates alike. I am now seeking a remote administrative position that will allow me to leverage my extensive experience and contribute positively to a new team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Team Leader

Current

Paddy Power

Jul 2024 - Present (1 year)

As a Customer Service Team Leader, I managed shop operations, including opening and closing, handling transactions, and ensuring security. I also prepared daily, weekly, and monthly reports to meet team targets, while effectively dealing with customer queries and confrontations.

Customer Service Team Management Report Preparation Conflict Resolution Security Management Communication Time Management

Current

Customer Service Team Leader

Current

Paddy Power

Jul 2024 - Present (1 year)

As a Customer Service Team Leader, I managed shop operations, handled customer queries, and ensured security. I was responsible for daily reports and maintaining a profitable environment, dealing with various customer interactions.

Customer Service Team Management Conflict Resolution Reporting Communication Problem Solving Time Management

Service Administrator

Acorn Trucks

Jun 2021 - Jun 2024 (3 years)

In my role as a Service Administrator, I provided customer support, managed service coordination, invoiced clients, and maintained communication. I worked towards achieving financial and numerical targets in a team environment.

Customer Support Administration Invoicing Communication Teamwork Problem Solving Time Management

Recruitment Consultant

Morson International

Jan 2019 - Apr 2021 (2 years 3 months)

As a Recruitment Consultant, I managed the Facilities Maintenance account, recruited engineers, and built a candidate database. I consistently met financial targets and provided high-quality service to clients and candidates.

Recruitment Client Management Database Management Financial Targets Communication Negotiation Time Management

Service Administrator

Acorn Trucks

Jun 2021 - Jun 2024 (3 years)

In my role as a Service Administrator, I provided customer support, managed service coordination, drafted invoices, and resolved daily operational issues. I consistently achieved targets and maintained effective communication with clients.

Customer Support Invoice Management Problem Solving Communication Teamwork

Recruitment Consultant

Morson International

Jan 2019 - May 2021 (2 years 4 months)

As a Recruitment Consultant, I managed the Facilities Maintenance account, recruiting engineers and meeting financial targets. I built a candidate database and ensured timely placements while adhering to legal and company procedures.

Recruitment Client Management Database Management Financial Targets Legal Compliance Communication Time Management Negotiation

Trainee Quantity Surveyor

RG Group

Sep 2017 - Sep 2018 (1 year)

In this role, I contributed to a major construction project, handled client valuations, and managed site instructions. I delivered progress presentations and utilized COSTX software for drawing measurements.

Project Management Presentation Skills Team Collaboration Time Management COSTx

Trainee Quantity Surveyor

RG Group

Sep 2017 - Sep 2018 (1 year)

In this role, I contributed to a major construction project, handling client valuations and site instructions. I delivered progress presentations and utilized COSTX software for accurate measurements.

Project Management Presentation Skills COSTX Software Team Collaboration

Education

Degrees, certifications, and relevant coursework

Harris Academy Falconwood

A Levels and GCSEs, General Studies

2010 - 2017

Activities and societies: Created and managed a small business providing sports gambling tips, and served as an official F.A Level 1 qualified coach.

Completed A Levels in History, English Literature, and Sociology, alongside GCSEs in various subjects including Maths, English Language, and Science. Developed strong analytical and communication skills through coursework and examinations.