Iaraí Vizolli

IV

Open to opportunities

Iaraí Vizolli

@iaravizolli

I improve customer operations, resolve complex issues, and deliver cross-sector innovation projects.

What I'm looking for

I'm looking for a remote or international role where I can improve operations, strengthen customer experience, coordinate projects, and apply data-driven insights in a collaborative, cross-cultural environment.

I've supported customer operations at 123 Milhas, resolving issues across live chat, calls, and email while escalating complex cases and following service KPIs and SOPs.

At InovaFapto, I mapped the local innovation ecosystem, analyzed market opportunities and threats, and delivered training, workshops, and events that supported startup readiness and cross-sector innovation initiatives. I'm completing a Master's in Global Politics and Society and bring bilingual Portuguese-English communication, remote-work experience, and cross-cultural perspective.

Experience

Work history, roles, and key accomplishments

IN

Market Intelligence

InovaFapto

Apr 2024 - Oct 2024 (6 months)

Mapped the local innovation ecosystem and analyzed market trends to enable data-driven decisions. Designed and delivered training modules for early-stage founders to improve startup readiness.

Data Analysis Market Research Project Management Training Innovation

Education

Degrees, certifications, and relevant coursework

MS

Master of Global Politics and Society

Master of Arts, Global Politics and Society

2024 -

Currently pursuing a Master's degree in Global Politics and Society in Italy, expected to complete in 2026.

BR

Bachelor of International Relations

Bachelor of Arts, International Relations

2017 - 2021

Completed a Bachelor's degree in International Relations in Brazil from 2017 to 2021.

Tech stack

Software and tools used professionally

Google Workspace

Availability

Open to opportunities

Location

Brazil

Authorized to work in

Job categories

Operations Manager Customer Success Manager Project Manager Customer Specialist Market Intelligence Analyst Operations Manager Business Operations Manager Operations Service Manager Operations Support Manager Operations

Skills

Customer Success Operations Team Leadership CRM Remote Work Customer Experience Data Analysis Project Management Microsoft 365 Google Workspace Market Intelligence Process Optimization Customer Service Stakeholder Management Portuguese English Spanish

Interested in hiring Iaraí?

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