FGFelipe Gomide
@felipegomide
Experienced project manager with a passion for team building and customer service.
SpainWhat I'm looking for
I am an experienced professional with a strong background in team building, talent recruitment, and training. My passion lies in driving growth through leadership, collaboration, and innovative people strategies. I excel at fostering high-performing teams by aligning individual strengths with organizational goals.
Currently, I work as a Customer Service Specialist at Concentrix, where I handle customer inquiries, provide product recommendations, manage orders and shipments, and analyze feedback. My role also involves training new agents to ensure they meet our high standards of service. Previously, I managed kitchen operations at QUINOA Restaurant, where I focused on quality control and compliance with food safety standards.
Experience
Work history, roles, and key accomplishments
COAs a Customer Service Specialist, I handle customer inquiries, provide product recommendations, manage orders and shipments, analyze feedback, and collaborate cross-functionally with logistics, product, and quality teams to ensure effective customer experiences. Additionally, I am also responsible for training new agents.
Vegetarian Cook
Quinoa Restaurant
Jan 2018 - Jan 2020 (2 years)
Managed food preparation, kitchen operations, inventory, and supplier coordination for a vegan/vegetarian restaurant in Gràcia, ensuring quality and compliance with food safety standards.
Head Chef and Partner
Chico Minêro - Empório & Café
Jan 2009 - Jan 2016 (7 years)
Recruited and trained staff, implementing specialized courses to maintain quality standards and enhance skills. Managed daily operations for breakfast, lunch, and dinner, including purchasing, supplier coordination, and quality control; also designed menus with technical dish sheets, optimizing consistency, innovation, and kitchen efficiency.
Education
Degrees, certifications, and relevant coursework
Anhembi Morumbi - Laureate Internacional University
Bachelor in Hospitality, Hospitality
Studied Hospitality with a focus on Management, Food and Beverage Service, Kitchen, Hotel Operations and Finance.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Social media
Job categories
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