David Martins

Reviewed user-generated back-office content, ensuring policy compliance and proactively identified patterns to mitigate potential risks. Maintained updated knowledge of internal guidelines and best practices.

Provided expert transcription services for businesses across the UK, ensuring accurate and timely delivery of high-quality transcription solutions. Transcribed audio and video content for multiple industries, including legal, medical, and corporate sectors.

Delivered high-quality customer service with top-notch standards, ensuring each guest's needs and expectations were met with exceptional care and attention. Meticulously prepared all work areas, including the dining room, before service to create a welcoming and elegant atmosphere.

Greeted, seated, and served customers in a high-volume, busy environment, demonstrating extreme attention to the customer to provide the best service. Submitted customer orders to the kitchen using the Restaurant's point-of-sale system and delivered orders efficiently.

Performed commercial and consultancy remote functions, importing Portuguese wines to the São Paulo market. Identified wines with commercial potential, negotiated with producers for supply, and supervised transport logistics and licensing requirements.

Managed the company's human and financial resources, increasing productivity and quality of customer service through specialized employee training, cost reduction, and strategic planning. Created an atmosphere of excellence for customers, fostering good team spirit, and developed the wine list in harmony with kitchen staff's menus.

Supervised the waitstaff team, emphasizing careful, hygienic presentation and professionalism. Handled customer service and conflict resolution, coordinated reservations and orders, and managed stock control.

Carried out the sale and distribution of chemical products to customers on a part-time basis. Managed sales and delivery operations efficiently.

Demonstrated astute professionalism with a detailed dedication to customer service. Handled cashier duties and carried out the essential tasks of the service's regular operation as a multitask worker.

Served as a Paratrooper in special forces, demonstrating discipline and commitment. Participated in specialized military operations.

Activities and societies: Sociocultural, Economy, Portuguese, Techniques Management, English, Accounting and Taxation, Integration area, Digital Skills, Information and Communication Technologies, Social Media / Microsoft Office / Microsoft Scientific Math Office Word / Google / Excel.

Completed a comprehensive Management program covering sociocultural, economic, and technical management aspects. Gained proficiency in accounting, taxation, and digital skills including social media and Microsoft Office applications.

Achieved the WSET's Level 2 Award in Wines, demonstrating a foundational understanding of wine knowledge. This certification enhanced expertise in wine tasting and appreciation.