Borja Xabier laita
@borjaxabierlaita
I deliver reliable customer service in fast-paced, high-pressure environments.
SpainWhat I'm looking for
I've supported guests and clients in demanding hospitality and healthcare environments, handling requests, resolving issues, and maintaining high service standards.
In my current hospital kitchen role, I prepare therapeutic menus for more than 100 meals per service, coordinate efficient workflows, and apply HACCP protocols with zero documented hygiene incidents. I've helped improve preparation times by 15% and reduce food waste through better production planning.
At Hotel Villa Catalina and Koisy Hotels, I independently managed breakfast operations, guest service, stock control, menu planning, and kitchen quality for 100+ guests per service. I'm now transitioning to fully remote customer support work, bringing Spanish, English, Basque, and a commitment to learning CRM and ticketing tools.
Experience
Work history, roles, and key accomplishments
Cook / Kitchen Team Member
Hospital
May 2025 - Present (1 year 4 months)
Prepared therapeutic menus for patients and medical staff, coordinating kitchen workflows and implementing HACCP protocols. Optimized production processes and reduced food waste.
Cook & Breakfast Waiter
Hotel Villa Catalina
Sep 2022 - Jun 2024 (1 year 9 months)
Managed the daily breakfast buffet independently, handling stock control, preparation, presentation, and guest service. Achieved 95% customer satisfaction and reduced food waste by 20%.
Cook (Kitchen Lead)
Koisy Hotels
Jul 2021 - Jul 2022 (1 year)
Managed the kitchen for 100+ guests per service, conducting menu planning, food preparation, ordering, storage, and quality control. Reduced food costs by 10% and introduced new dishes to increase guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Ceda Cebank
Diploma, Culinary Arts
Completed a Culinary Arts Diploma in 2014.
Usandizaga Peña Florida
Diploma, Graphic Design
2005 - 2009
Completed a Graphic Design Diploma from 2005 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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