Looking for a job

Erick Balbi

@erickbalbi

2+ years in remote support, helping thousands of users. I solve problems, improve processes, and genuinely care about the person behind every ticket.

Brazil

Message

What I'm looking for

I'm looking for a role where I can support Brazilian users for US or European companies. My English is B1 (studying to improve), but more than that — I want to work on a product I believe in and feel proud to recommend. I also value good training, a supportive team, and real growth opportunities.

I've been working in customer support for over 2 years, mostly remotely, helping thousands of Brazilian users. In my last role, I supported 18,000+ affiliates, handling everything from platform questions to payment issues. I also created a 40‑page internal playbook that cut repetitive questions by 25% and helped the team work more efficiently.

What I enjoy most about support is the human side — understanding what someone really needs and making their day a little easier. I also love improving processes and documentation, so the next person doesn't have to figure things out from scratch.

Before support, I spent time in California running a small food business and later worked as an Uber driver, which taught me a lot about patience, communication, and staying calm under pressure.

Outside of work, I'm into motocross, gaming, snowboarding, and I'm always curious about how the brain works — I love learning about human behavior and what makes people tick.

I'm looking for a remote role where I can grow, contribute, and keep putting the customer first.

Experience

Work history, roles, and key accomplishments

Current

Driver

Current

Uber

Aug 2025 - Present (7 months)

Completed 2,000+ rides across California and Brazil while maintaining high customer satisfaction, assisted passengers with reduced mobility, and resolved conflicts to prevent escalations.

Customer Service Conflict Resolution Route Adaptation Communication Passenger Experience

Affiliate Support Specialist

AGX Digital

May 2024 - Aug 2025 (1 year 3 months)

Provided technical and strategic support to affiliate marketers, helping them launch and optimize campaigns. Hosted weekly live training sessions to answer questions and build community. Created a 40‑page internal knowledge base that standardized responses and improved onboarding. Acted as a bridge between affiliates and product teams to share feedback and inform improvements.

Live Chat Support Customer Service Onboarding Documentation Management Docusign CRM Systems

Co-Founder & Marketing Lead

Each Sweet

Jul 2020 - Oct 2021 (1 year 3 months)

Co-launched and managed an açaí bowl business in California, building a local brand from scratch via Instagram. Handled daily operations: procurement, production, sales, and customer service. Created content and local ads for Brazilian and American audiences. Learned product positioning, audience targeting, and how to adapt quickly.