Open to opportunities

Felicity Diaz-Stauffer

@felicitydiaz-stauffe

Message

Detail-oriented medical transportation scheduler focused on compassionate, efficient patient logistics.

United States

Message

What I'm looking for

I seek a compassionate, customer-focused role coordinating patient transport or client services with growth, collaboration, and operational impact.

I am a customer-focused medical transportation scheduler with strong hospitality and sales experience, skilled at coordinating complex schedules, verifying eligibility, and ensuring timely patient transport while adhering to regulatory requirements such as the ADA. I handle high call volumes, use tools like Microsoft Word, Excel, Cisco, and Ecolane, and consistently deliver empathetic, responsive service.

Previously I boosted membership sales and mentored team members in fitness sales, and managed operations and customer service in hospitality settings. I bring problem-solving, attention to detail, and client-relationship strengths to create seamless, compassionate experiences for patients and customers.

Experience

Work history, roles, and key accomplishments

Current

Medical Transportation Scheduler

Current

Chester County Department of Community Transit

Jan 2025 - Present (9 months)

Schedule and coordinate 50–100 daily patient transports, verify eligibility for Medicaid/Medicare, and provide responsive customer service while maintaining ADA and regulatory compliance.

Scheduling Ecolane Microsoft Excel Cisco Customer Service

Sales/Customer Service Rep

Orangetheory Fitness

Feb 2023 - Mar 2025 (2 years 1 month)

Drove membership sales and member engagement, increasing sign-ups by 30% through outbound outreach and relationship-building while documenting interactions and mentoring teammates.

Sales Customer Service Outbound Outreach Mentoring Communication Client Engagement

Restaurant Server

Anthony's Coal Fired Pizza

May 2020 - Feb 2023 (2 years 9 months)

Delivered high-quality table service, processed POS orders accurately, and maintained food safety standards while managing multiple tables and enhancing guest satisfaction.

Customer Service Food Safety Menu Recommendations Communication Time Management Conflict Resolution

Assistant Manager

Astro Skate of Brandon

Mar 2016 - May 2020 (4 years 2 months)

Oversaw daily operations, staff safety compliance, cash management, and event coordination while implementing customer retention strategies and preparing operational reports.