My name is Felicity De Bruyn and I am currently working as a Customer Service Consultant. When it comes to my work, my philosophy is to always strive for excellence and give my best effort in everything I do. Additionally, I have earned a TEFL certification while juggling a full-time job. I was able to improve customer satisfaction by 12% within a three-month period. Lastly I enjoy reading books, particularly non-fiction ones that focus on history or science. Additionally, I regularly engage in hiking and swimming, striving to participate in these activities whenever I can. In my opinion, my hobby of reading has had the most significant impact on my professional life.
FELICITY DE BRUYN
@felicitydebruyn
I work as a Customer Service Agent in a call center based in South Africa, handling inbound calls.
South AfricaExperience
Customer service consultant
Merchants SA Dimension
Feb 2017 - Present (7 years 3 months)
I am a Customer Service Agent currently working in the retail sector in South Africa. Throughout my career, I have gained valuable experience in both local and global operations. On a daily basis, I handle requests from more than 60 customers and ensure that tickets are generated for each query and Additionally, I am also a member of the voice committee, where I discuss any issues my team may have
Customer Service Agent
Retail Sector
Handling customer requests, generating tickets, tracking orders, assisting with online profiles, addressing complaints, educating customers, and participating in the voice committee.
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