Open to opportunities

FELICITY DE BRUYN

@felicitydebruyn

I work as a Customer Service Agent in a call center based in South Africa, handling inbound calls.

My name is Felicity De Bruyn and I am currently working as a Customer Service Consultant. When it comes to my work, my philosophy is to always strive for excellence and give my best effort in everything I do. Additionally, I have earned a TEFL certification while juggling a full-time job. I was able to improve customer satisfaction by 12% within a three-month period. Lastly I enjoy reading books, particularly non-fiction ones that focus on history or science. Additionally, I regularly engage in hiking and swimming, striving to participate in these activities whenever I can. In my opinion, my hobby of reading has had the most significant impact on my professional life.

Experience

Work history, roles, and key accomplishments

Current

Customer service consultant

Current

Merchants SA Dimension

Feb 2017 - Present (8 years 4 months)

I am a Customer Service Agent currently working in the retail sector in South Africa. Throughout my career, I have gained valuable experience in both local and global operations. On a daily basis, I handle requests from more than 60 customers and ensure that tickets are generated for each query and Additionally, I am also a member of the voice committee, where I discuss any issues my team may have

Sales Salesforce Customer Service Customer Support CRM Remote Team User Testing Lead Generation Digital Marketing Remote Work

Customer Service Agent

Retail Sector

Handling customer requests, generating tickets, tracking orders, assisting with online profiles, addressing complaints, educating customers, and participating in the voice committee.

Customer Service Ticketing Systems Conflict Resolution Communication Skills Teamwork Global Operations