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Zanè Mkhwanazi

@zanmkhwanazi

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Customer Service Consultant and virtual assistant with 8+ years in high-volume client support and retail banking.

South Africa

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What I'm looking for

I’m seeking remote customer support, a virtual assistant or a content moderator role where I can deliver accurate, client-focused service. I want a remote-first environment, clear workflows, and the chance to quickly learn new tools, platforms, and digital systems while meeting SLAs.

I’m a dedicated Service Consultant with 8+ years of experience in high-volume, client-facing environments, including 6+ years in retail banking at Capitec Bank. I’m known for strong verbal and written communication, active listening, and consistently meeting service targets under pressure.

At Capitec Bank, I managed 80+ customer interactions daily, verified customer documentation, and accurately captured and maintained client records while meeting data quality and operational targets. I explain complex banking products in clear language, handle sensitive financial information with strict confidentiality, and prioritize multiple concurrent tasks—now eager to apply these transferable skills in a remote customer support or virtual assistant role.

Experience

Work history, roles, and key accomplishments

Service Consultant

Capitec Bank

Jul 2019 - Apr 2025 (5 years 9 months)

Managed 80+ customer interactions daily across account queries, transactions, and service requests in a fast-paced retail banking environment. Verified customer documentation, maintained accurate client records, and explained banking products clearly to improve first-contact resolution while handling sensitive financial information with strict confidentiality.

Customer Service Complaint Handling Data Entry Retail Banking SAP SuccessFactors Microsoft Excel SLA Management Confidentiality

Sales Associate & Shift Manager

American Swiss

Apr 2016 - Jul 2019 (3 years 3 months)

Provided customer service in a retail jewellery environment, assisting with product selection, purchases, and after-sales queries while resolving concerns professionally. Supervised daily store operations as Shift Manager, including staff coordination, scheduling, performance reporting, and maintaining accurate sales and inventory records.