Felicia Sheppard

I’m a strategic, results-driven professional with extensive experience in operational strategy, project management, and business operations within the financial services environment. I lead cross-functional coordination to deliver high-impact initiatives, improve customer satisfaction, and drive organizational success.

At Wells Fargo Bank, N.A., I create better customer (internal and external) experiences by connecting the right parties to navigate complex contract negotiations while meeting aggressive timelines. I support RFP efforts for Full-Service GIB and Healthcare RFPs by engaging Subject Matter Experts, gathering feedback to improve Speed to Revenue, and ensuring the right legal contacts are involved in contract negotiation opportunities.

Previously, as a Business Relationship Support Specialist, I served as a main point of contact for operational questions, proactively resolved customer issues, monitored overdrafts and funds movement with appropriate risk handling, and coordinated with operations centers, internal departments, and vendors. I also worked as a Change Implementation Consultant, scoping initiatives, establishing timelines and milestones, mapping data and account movement, and improving processes through risk- and compliance-aware implementations.