At Wells Fargo, I managed daily case intake, human capital assessment, and workload distribution across six specialized teams supporting investigators. I developed a forecast model based on investigators’ availability and proficiency that improved forecast accuracy by 25%.
I served as the primary subject-matter expert for workflow operations, providing escalation support and operational continuity during management absences. I also analyzed rejected referrals and standardized procedures to reduce rework and improve audit readiness.
As a Financial Crimes Consultant at Wells Fargo, I handled complex workflows involving transaction monitoring, document review, and risk analysis across KYC, CDD, EDD, and OFAC data. I prepared regulatory documentation, including UARs and SARs, and reviewed CTRs.
In volunteer treasurer work for a PTA/nonprofit organization, I maintained financial records and reconciliations, reviewed budgets against actuals, and prepared financial reports. I hold a Certified Anti-Money Laundering Specialist certification and an Intuit Bookkeeping Certificate.
