Felicia Mwape

I am a highly motivated and detail-oriented professional with extensive experience in customer service, virtual assistance, and financial services supervision. Currently, I serve as a Supervisor at Western Union (Cactus Financial Services), where I oversee daily transactions, train staff, and ensure compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations. My strong background in team leadership and workflow automation allows me to manage operations efficiently while maintaining high standards of service.

Throughout my career, I have developed exceptional interpersonal skills and problem-solving abilities, which have been instrumental in my previous roles in sales, retail, and hospitality. I am proficient in Microsoft Office and various digital tools, enabling me to automate workflows and enhance customer interactions. I am committed to continuous learning and professional development, always striving to deliver excellent service and operational efficiency.