Open to opportunities

felicia leon

@felicialeon

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Compassionate customer support specialist with over 10 years of experience.

Saint Lucia

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What I'm looking for

I am looking for a remote role in a mission-driven company that values communication and collaboration.

I am a compassionate and detail-oriented Customer Support Specialist with over 10 years of experience in education, public service, and HR operations. My background in psychology enhances my ability to communicate effectively and solve problems, ensuring excellent service delivery in diverse and remote settings. I thrive in environments where I can build relationships and support vulnerable populations, advocating for underrepresented groups through my work.

In my recent role as a Gender Relations Officer, I led inclusive programming and gender equity initiatives, collaborating with schools and NGOs to support mental health programs for students. My experience as an Office Manager has equipped me with strong organizational skills, managing HR operations and ensuring seamless communication between leadership and clients. I am eager to contribute my strengths to a remote-first, mission-driven company like Tint.

Experience

Work history, roles, and key accomplishments

Gender Relations Officer

Ministry of Gender Affairs, Government of Saint Lucia

Jan 2023 - Dec 2023 (11 months)

Led inclusive programming and gender equity initiatives in education and youth services. Delivered training sessions on emotional well-being and Social-Emotional Learning (SEL).

Program Management Training Delivery Advocacy Administrative Support Workshop Coordination Gender Responsive Programming

Office Manager

Kanaan Enterprises LLC

Jan 2017 - Jan 2023 (6 years)

Managed HR operations including onboarding, training, benefits, and performance. Developed company handbooks and remote work guidelines, ensuring seamless coordination between leadership and clients.

HR Operations Onboarding Policy Development Internal Communications Scheduling Training and Development

Office Manager

Risen Transport LLC

Mar 2015 - Jan 2017 (1 year 10 months)

Managed employee relations, compliance, and office processes. Handled all front-line inquiries and scheduling via email and phone, leading improvements to communication protocols and team productivity.

Employee Relations Compliance Management Office Administration Scheduling Productivity Improvement

Licensed Insurance Producer & Administrator

State Farm Agency

Jan 2008 - Mar 2015 (7 years 2 months)

Provided exceptional client service and insurance support across phone, email, and in person. Trained staff on procedures and compliance documentation, handling sensitive customer records and solving billing and claims issues efficiently.

Client Services Insurance Support Compliance Billing Corporate Trainer

School Guidance Counselor

Ministry of Education, St. Lucia

Jan 2004 - Dec 2004 (11 months)

Supported students' academic and emotional needs through one-on-one and group sessions. Delivered workshops and career planning support, liaising between parents, students, and faculty for collaborative problem-solving.

Academic Support Emotional Support Parent Teacher Liaison

Education

Degrees, certifications, and relevant coursework

Arden University

MSc in Psychology, Psychology

Currently pursuing a Master of Science in Psychology, deepening knowledge in psychological theories and research methods. Expected to complete the program in January 2026.

Arden University

Master of Science, Psychology

Pursuing a Master of Science in Psychology, expected to complete in 2026.

Formato Business School / University of Cádiz

MBA in Project Management, Project Management

Completed an MBA with a specialization in Project Management, gaining expertise in project planning, execution, and strategic business management. The program was completed in November 2024.

University of the West Indies

BSc in Psychology, Psychology

Obtained a Bachelor of Science in Psychology with a minor in Management Information Systems. Studied core psychological principles and gained foundational knowledge in information systems.