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Felicia De Souza

@feliciadesouza

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Project Associate progressively pursuing a career in Project Management.

Canada

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What I'm looking for

Looking for a challenging role that utilizes my project management skills and experience to drive business success and provide exceptional customer service.

Felicia De Souza is a highly motivated and effective contributor to the success of any organization. With expertise in project management, she has produced high-quality operational and training manuals, and has a strong ability to observe, research, and interpret steps made in maintenance processes to produce state-of-the-art procedures. She is knowledgeable in project management fundamentals and principles, including cost, planning, and scheduling, risk management, project resources, and contract management.

With experience working alongside engineers, project managers, and technical experts in engineering and construction sectors, Felicia has a strong understanding of project requirements and is committed to meeting organizational objectives. She is a team player with a positive approach to managing relationships and problem-solving, and works well within complex and deadline-driven environments.

Felicia has excellent communication and presentation skills, both written and spoken, and is highly numerate with advanced analytical skills. She is committed to providing exceptional customer service to both internal and external stakeholders.

Experience

Work history, roles, and key accomplishments

Technical Writer

CAD Rail

Jan 2023 - Jan 2024 (1 year)

Provided administrative support to the Engineering Department by updating maintenance procedures and creating user-friendly documentation. Collaborated with technical experts to ensure clarity and accuracy in procedures. Utilized tools like Excel and SharePoint for tracking and managing documents.

Technical Writing Document Management Excel SharePoint Communication Skills Process Development Quality Assurance Team Collaboration Maintenance Documentation

Commercial Services Manager

National Solid Waste Management Authority

Jun 2021 - Jan 2022 (7 months)

Liaised with multiple regions to align operational strategies with organizational goals. Managed collection schedules and supervised a team of 27 employees. Developed reports and training materials to enhance productivity and operational efficiency.

Team Management Strategic Planning Reporting Process Improvement Training Development Customer Satisfaction Operations Operations Communication Skills Project Coordination Leadership

CAQ Administrative Support

Magna - Mytox Division

Sep 2019 - Sep 2019 (0 months)

Created Standard Work Procedures and implemented a new Electronic Document Management System for the engineering department. Migrated documents to improve efficiency and produced user-friendly manuals for staff training.

Document Management Training Data Migration Documentation Quality Control

Data Entry Personnel

Canada Life Assurance

Jan 2016 - May 2019 (3 years 4 months)

Collaborated with a team to complete data entry of insurance applications with high accuracy. Ensured compliance with company guidelines and improved document quality through audits.

Data Entry Quality Assurance Team Collaboration Insurance Auditing

Data Administrator

The Byng Group

Jan 2015 - Oct 2015 (9 months)

Provided document processing support for project managers, liaising with subcontractors to ensure timely completion of tasks. Managed electronic files and formatted documents for project referencing.

Document Management Project Management SAP Team Collaboration Task Management Communication Skills

Document Control Coordinator

Ledcor

Jan 2013 - Jan 2015 (2 years)

Managed project document distribution and tracking for engineering projects. Ensured compliance with internal and external documentation standards and supported project staff with RFIs.

Project Management Quality Control RFI Compliance Communication Skills Distribution