Open to opportunities

Felica Fair

@felicafair

Message

Customer-focused operations professional with 10+ years optimizing audits, data analysis, and client support.

United States

Message

What I'm looking for

I seek a remote or hybrid role where I can lead audit or client-support efforts, improve processes, mentor staff, and deliver measurable cost-saving results.

I am a dedicated operations and client support professional with over 10 years of experience in audit supervision, freight bill auditing, and account management. I excel at troubleshooting complex issues, analyzing data to identify cost-saving opportunities, and delivering accurate client reporting while serving as a primary liaison across stakeholders.

I have led audit teams, documented and improved processes, and trained staff to raise service quality and efficiency. Comfortable in remote and fast-paced environments, I prioritize clear communication, timely resolution, and continuous process improvement to drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Audit Supervisor

Current

Veraction / Trax Technology

Jun 2017 - Present (8 years 4 months)

Manage audit parcel team to review invoices, apply GL cost allocations, and deliver scheduled client reports; identified cost-saving opportunities and streamlined processes to improve accuracy and client satisfaction.

GL Allocation GL Allocations Data Analysis client support Process Improvement Reporting SLA Management Microsoft Excel

Auditor

Continental Traffic Solutions

Sep 2015 - Feb 2017 (1 year 5 months)

Audited freight bills and contracts for accuracy and compliance, coordinated audit procedures across departments, and resolved EDI and manual invoice discrepancies to maintain accurate audit documentation.

EDI & Compliance Data Validation Documentation Microsoft Excel

Account Manager / Team Lead

Hunter Fan Company

Oct 2007 - Sep 2015 (7 years 11 months)

Managed East Coast showroom accounts and led training and development of staff, collaborated with sales, distribution, credit, and IT to improve operational efficiency and support national promotions.