Open to opportunities

Francisco Diaz

@franciscodiaz1

Contract Logistics Team Lead at KUEHNE + NAGEL who creates Power BI dashboards and investigates operational performance gaps.

United States

Message

At KUEHNE + NAGEL, I lead day-to-day logistics operations and review productivity reports and operational KPIs using Excel and Power BI. I create and analyze Power BI dashboards to support operational visibility and decision-making.

At JSB WINDKITS, I performed root cause analysis on nonconformance issues and investigated customer complaints to identify corrective actions. I also evaluated production processes and prepared audit reports with recommendations for management.

Experience

Work history, roles, and key accomplishments

Current

Contract Logistics Team Lead

Current

Kuehne + Nagel

Aug 2022 - Present (4 years 2 months)

Lead day-to-day logistics operations and support team performance against operational expectations. Review productivity reports and operational KPIs using Excel and Power BI to identify trends, discrepancies, and performance gaps.

Team Leadership Operational Performance Monitoring KPI Reporting Root Cause Analysis Power BI Excel SAP Vendor coordination Stakeholder Communication

Call Center Agent

Williams-Sonoma

Nov 2021 - May 2022 (6 months)

Resolved customer issues across phone, email, and chat while maintaining accurate account records. Processed orders and coordinated responses to customer inquiries and service problems.

Customer Service Order Processing Communication Skills Data Accuracy

Auditor

JSB Windkits

Jul 2015 - Aug 2021 (6 years 1 month)

Performed root cause analysis of nonconformance issues and investigated customer complaints to identify corrective actions. Evaluated production processes and prepared audit findings with actionable recommendations.

Root Cause Analysis Quality Auditing Process Improvement Data Analysis Report Preparation