Roma Doon

Served as a key point of contact for internal business teams and process owners, requesting documentation, following up on open items, and maintaining complete case notes. Conducted walkthroughs to understand processes, document issues/responses, and escalate unresolved or higher-risk items for management review.

Supported client-facing audit engagements by communicating directly with clients, requesting information, resolving documentation issues, and managing multiple requests against competing deadlines. Reviewed financial records, account activity, reconciliations, and supporting documentation to identify errors, discrepancies, and missing information, and documented client interactions in organized wo

Provided client service support for audit and accounting engagements, handling detailed account review, documentation requests, and issue follow-up. Coordinated with clients and internal teams to clarify discrepancies and resolve open questions while maintaining organized records to support review, audit, and reporting requirements.

Supported accounting and finance functions including account review, documentation, reconciliations, and data review, along with internal support. Strengthened administrative and analytical work through follow-up and cross-functional communication in a corporate environment.

Built experience in client service by supporting financial documentation, process review, and accurate reporting. Worked with internal and external stakeholders to gather information, resolve questions, and maintain organized documentation.

Supported audit and accounting work requiring client communication, documentation review, account analysis, and issue resolution. Assisted with follow-up requests, client questions, workpaper preparation, and organized documentation.

Earned a Master of Business Administration (MBA) from Oral Roberts University in 2011.

Earned a Bachelor of Science in Accounting from Oral Roberts University in 2010.