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Charles Barnard

@charlesbarnard

Operations leader with 20+ years of experience in team leadership, process improvement, transportation, and billing operations.

United States

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At Infios, I managed a team of Parcel Auditors and Claims Specialists and directed the transition to new internal platforms, increasing the auto-rate metric by 25%. I also developed team KPIs and performance reports to identify opportunities for improvement.

I implemented a division-wide initiative to increase rate-audit automation and established a centralized training repository with 15 recorded sessions. I coordinated remote team operations through daily huddles and biweekly one-on-ones.

At Data2Logistics, I managed 65 employees across three countries and helped restructure operational resources and workflows. Earlier, I audited freight invoices, managed client relationships for up to 25 concurrent accounts, and developed a structured training program for new hires.

Experience

Work history, roles, and key accomplishments

Parcel Audit Manager

Infios

Jan 2024 - Jan 2026 (2 years)

Managed a team of 12 Parcel Auditors and Claims Specialists, overseeing team performance, staffing, and daily operations. Directed the development and transition to new internal platforms, increasing the auto-rate metric by 25%.

Operations Management Team Management KPI development performance reporting Training Microsoft Teams Remote Team Coordination

Audit Manager

Data2Logistics

Jan 2022 - Jan 2024 (2 years)

Managed 65 employees across three countries, including Audit Leads, Senior Auditors, Audit Specialists, Auditors, and Carrier File Representatives. Led the transition of 30 third-party vendor positions to internal roles and directed the consolidation of two audit units into a unified team of 35 employees.

Operations Management Team Management Workforce Planning Process Improvement Client Integration Coaching Performance Feedback

Audit Team Lead

Data2Logistics

Jan 2021 - Jan 2022 (1 year)

Supervised a team of 10 parcel auditors specializing in Federal Express and UPS invoice auditing and transaction accuracy. Coordinated onboarding and training for auditors at the Utah location.

Supervision Package Auditing Invoice Auditing Training Onboarding Performance Reviews

Freight Auditor

Data2Logistics

Jan 2009 - Jan 2021 (12 years)

Audited freight invoices to identify billing discrepancies and potential carrier claims, supporting accurate transportation billing and cost recovery. Directed audit-related client relationships for up to 25 concurrent accounts and procured new freight rates to reduce transportation costs.

Freight Auditing Invoice Auditing Billing Discrepancies Claims Customer Relationship Management Cost Reduction

Operational Trainer

Data2Logistics

Jan 2006 - Jan 2009 (3 years)

Developed and implemented a structured training program for new hires, providing consistent instruction and supporting employee onboarding and job readiness.

Training program development Onboarding Employee Development Instruction