FPfedha peter
@fedhapeter
Web development graduate with leadership skills and digital marketing expertise.
KenyaWhat I'm looking for
I am a web development graduate with a strong foundation in digital marketing and content management. My academic training at Nairobits School of Design has equipped me with the necessary skills to excel in project planning, organization, and customer service. I thrive in team environments and am dedicated to leveraging my skills to help organizations achieve their goals.
Currently, I serve as a Content and Digital Media Manager at Millionaires Gaming, where I create engaging digital marketing content and manage social media strategies. My previous roles have honed my abilities in content creation, customer relations, and market research, allowing me to contribute effectively to team objectives and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Content and Digital Media Manager
Millionaires Gaming
Jul 2021 - Present (3 years 11 months)
Created digital marketing content, managed website content, and wrote blog articles. Conducted UAT tests, marketing research, and advised on digital campaign channels and online promotions.
Research Analyst
Crossgate Solutions
Mar 2016 - Present (9 years 3 months)
Coordinated and conducted data collection through interviews, questionnaires, and site visits. Researched daily sports fixtures to provide statistics and tips based on analysis.
Content Editor/Social Media Manager
SportyBet Kenya
Oct 2018 - Present (6 years 8 months)
Developed and implemented social media strategies and campaigns, including budget planning and content idealization. Collaborated with Marketing and Product Development teams to recruit influencers and manage social media content.
Shinda Washinde Customer Care
Acumen Communications Ltd
Jul 2016 - Present (8 years 11 months)
Responsible for employee training and development, ensuring agents understood and complied with call center objectives. Conducted customer surveys and ensured timely resolution of escalated issues.
mCheza Customer Service Agent
Acumen Communications Ltd
Dec 2015 - Present (9 years 6 months)
Provided customer support by verifying order information and ensuring proper customer service delivery. Developed marketing strategies, identified customer needs, and conducted market research to recommend new products.
Call Center Agent for Orange Kenya
Kencall EPZ Ltd
Apr 2015 - Present (10 years 2 months)
Attracted potential customers by answering product and service questions and suggesting additional offerings. Processed orders and fulfilled customer needs to ensure satisfaction and retention.
Social Media Admin
Krama K Agencies
Jan 2014 - Present (11 years 5 months)
Managed content on the company's website and social media platforms. Provided information, created presentations, and assisted with training new casuals.
Education
Degrees, certifications, and relevant coursework
Nairobits School of Design
Diploma, Web Design and Development
Completed a diploma program focusing on web design and development. Gained practical skills in creating and maintaining websites.
Nairobits School of Design
Certificate, Creative ICT and Internet Research
Obtained a certificate in creative ICT and Internet Research. Developed skills in utilizing ICT tools for research purposes.
Diligent School
Certificate, Entrepreneurship, ICT and Life Skills
Earned a certificate in entrepreneurship, ICT, and life skills. Focused on developing business acumen, technological proficiency, and essential life competencies.
Larsen Electronics School of Computer Studies
Certificate, Computer Packages
Completed a certificate program in computer packages. Acquired fundamental computer skills and software proficiency.
Chambiti High School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education. Focused on a broad curriculum to prepare for higher education.
Cheptuli Primary
Kenya Certificate of Primary Education, General Studies
Completed primary education, earning the Kenya Certificate of Primary Education. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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