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Open to opportunities

Federico De Filippo

@federicodefilippo

Technical Support Engineer with expertise in email marketing solutions.

Spain
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What I'm looking for

I am seeking a role that offers opportunities for growth in IT support, with a focus on innovative technologies and a collaborative work environment.

As a Technical Support Engineer at eDisplay, I specialized in providing high-quality technical assistance for SMTP services, ensuring the security and integrity of our email marketing platform. My role involved resolving complex issues for major clients like Telefónica and Suzuki, where I utilized my analytical skills to maintain seamless operations. I take pride in my ability to communicate effectively with users, ensuring their needs are met promptly and efficiently.

Prior to my role at eDisplay, I worked as a Help Desk Technician at Atos, where I supported employees of Enel with various technical issues. This experience honed my skills in managing multiple tasks in a fast-paced environment and deepened my understanding of corporate software and system configurations. My educational background in Industrial Electronics and Automation Engineering has equipped me with a solid foundation in programming and problem-solving, which I apply to all my technical endeavors.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UL

Universidad de La Laguna

Industrial Electronics and Automation Engineering, Industrial Electronics and Automation Engineering

Acquired a solid foundation in core subjects such as advanced mathematics, applied physics, and programming fundamentals. Learned the essential principles of electrical circuits, basic electronics, linear algebra, and the use of CAD tools for technical design. Developed analytical and problem-solving skills, which are essential for tackling complex electronic and industrial systems.

Tech stack

Software and tools used professionally

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