Federico De Filippo
@federicodefilippo
Technical Support Engineer with expertise in email marketing solutions.
What I'm looking for
As a Technical Support Engineer at eDisplay, I specialized in providing high-quality technical assistance for SMTP services, ensuring the security and integrity of our email marketing platform. My role involved resolving complex issues for major clients like Telefónica and Suzuki, where I utilized my analytical skills to maintain seamless operations. I take pride in my ability to communicate effectively with users, ensuring their needs are met promptly and efficiently.
Prior to my role at eDisplay, I worked as a Help Desk Technician at Atos, where I supported employees of Enel with various technical issues. This experience honed my skills in managing multiple tasks in a fast-paced environment and deepened my understanding of corporate software and system configurations. My educational background in Industrial Electronics and Automation Engineering has equipped me with a solid foundation in programming and problem-solving, which I apply to all my technical endeavors.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
eDisplay
May 2024 - Jul 2025 (1 year 2 months)
Provided specialized technical support for SMTP services, assisting users and major accounts like Telefónica and Suzuki. Resolved issues related to email configuration and delivery via chat and ticketing systems.
Help Desk Technician
Atos
Apr 2022 - Sep 2022 (5 months)
Provided remote helpdesk support to Enel employees, managing incidents related to corporate software, devices, and system configurations. Handled multiple tasks simultaneously in a dynamic environment focused on efficient technical issue resolution.
Education
Degrees, certifications, and relevant coursework
Universidad de La Laguna
Industrial Electronics and Automation Engineering, Industrial Electronics and Automation Engineering
Acquired a solid foundation in core subjects such as advanced mathematics, applied physics, and programming fundamentals. Learned the essential principles of electrical circuits, basic electronics, linear algebra, and the use of CAD tools for technical design. Developed analytical and problem-solving skills, which are essential for tackling complex electronic and industrial systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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