Ia Noreen

I am an analytical and results-driven IT professional with a Bachelor of Science in Computer Engineering. My expertise lies in system development, troubleshooting, and problem-solving, with a strong focus on optimizing system performance and driving innovation. Over the years, I have honed my skills in designing, testing, and implementing hardware and software solutions, utilizing scientific analysis and mathematical models.

Throughout my career, I have held various roles, including Technical Representative at Convergys, Remote Desktop Support Specialist at PeoplePlus Tech, and App/Cloud Support Associate at Accenture. In these positions, I have demonstrated my ability to diagnose and troubleshoot software and hardware problems effectively, providing immediate support to customers and ensuring a seamless user experience. My strong leadership, team collaboration, and communication skills have enabled me to excel in fast-paced environments, consistently delivering prompt solutions to optimize workflow efficiency.

Currently, I am working as a Helpdesk Specialist at Techgenies, where I serve as the go-to personnel for providing technical assistance and support related to computer systems, hardware, and software. I am passionate about leveraging my technical proficiency and problem-solving abilities to enhance user experience and contribute to innovative solutions in the IT field.