Emilio sanchez
@emiliosanchez
IT technician with experience in N1/N2 technical support, service desk operations, and corporate user support. Specialized in resolving hardware and s
SpainWhat I'm looking for
I’m an IT support technician focused on Soporte técnico N1/N2, resolving hardware incidents and supporting software needs. In my current role at Valencia Trading Office – VTO | User Service, I prioritize fast, reliable incident handling and clear communication with users.
Before that, I worked at Sothis Soluciones Tecnológicas, where I was promoted from field informatics support to Técnico Active Directory for the client Huevos Guillén. I handled gestión de usuarios y permisos and provided remote support, strengthening my ability to manage access accurately and troubleshoot efficiently.
From 12/2021 – 10/2023, I also supported day-to-day operations using ticketing platforms including GLPI, Informático ServiceDesk, ServiceNow, Jira, and SD+. I’m comfortable working structured cases, tracking requests, and collaborating to move incidents toward resolution.
Earlier experience includes Técnico Informático N2 at Eltec IT Services S.L.U (installation and configuration of equipment, TCP/IP network ) and support across office and endpoint environments such as Office 365, VPN, and Azure/Intune. My background also includes training in Microinformática y redes with exposure to SQL.
Experience
Work history, roles, and key accomplishments
Soporte Técnico N1/N2
Valencia Trading Office (VTO)
Jun 2024 - Jun 2026 (2 years)
Technical support for users.
Troubleshooting hardware and software issues.
Installation, configuration, and replacement of computer equipment.
On-site and remote user support.
Use of ticketing tools (GLPI, JIRA, ServiceNow).
Inventory management and warranty handling.
Internal and up-to-date documentation (incidents, requests, procedures).
Active Directory.
VPN configuration and use.
MFA
Field Technician
Sothis Soluciones Tecnológicas
Dec 2021 - Jun 2024 (2 years 6 months)
On-site and remote technical support for corporate clients.
Troubleshooting hardware and software issues.
Installation, configuration, and replacement of equipment.
Administration in Azure and Intune.
Active Directory administration.
User onboarding and offboarding.
Inventory and warranty management.
Sophos antivirus monitoring .
Use of SD+ and ServiceNow
Network configuration
Técnico Informático de Tickets
Sothis Soluciones Tecnológicas
Dec 2021 - Oct 2023 (1 year 10 months)
Provided IT support using ticketing tools (GLPI, ServiceDesk/ServiceNow, Jira, SD+) to manage incidents.
Técnico Informático N2
Eltec IT Services S.L.U
Jul 2021 - Dec 2021 (5 months)
Installed and configured equipment and supported TCP/IP network setups in N2 technical support.
Soporte de Impresoras y Office
Industria Restauración Colectiva S.L
Jan 2021 - Mar 2021 (2 months)
Monitored dining services and supported printer/peripheral issues, maintaining Office 365 for users.
Asistente y Vendedor Informático
App Informática
Mar 2019 - Aug 2019 (5 months)
Assisted customers and sold mobile phones (Android/Apple) and supported VPN-related setups.
Education
Degrees, certifications, and relevant coursework
F.P Solvam
Grado Medio en Sistemas Microinformáticos y Redes, Sistemas Microinformáticos y Redes
2017 - 2019
Grade: Vocational qualification in computer systems and networks.
Activities and societies: Experiencia FCT dual en Northgate (microinformática y redes sobre SQL) y título de Operario de trabajo en alturas.
Cursó el Grado Medio en Sistemas Microinformáticos y Redes en F.P Solvam, con experiencia FCT dual relacionada con microinformática y redes.
CIPFP Faitanar
Grado Medio en Electromecánica de Vehículos, Electromecánica de Vehículos
2013 - 2016
Grade: Intermediate level
Activities and societies: Vocational qualification in automotive electromechanics
Cursó el Grado Medio en Electromecánica de Vehículos en CIPFP Faitanar e hizo prácticas FCT en 09/2013–12/2013.
Colegio San Enrique
Educación Secundaria Obligatoria (E.S.O.), General Education
2008 - 2012
Grade: E.S.O
Activities and societies: Compulsory secondary education
Cursó la Educación Secundaria Obligatoria (E.S.O.) en el Colegio San Enrique.
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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