Daniele Pinna

I've delivered advanced SaaS technical support at Planhat, resolving complex software and configuration issues while helping customers through setup, deployment, and early adoption.

I work closely with engineering, product, and customer success teams to replicate incidents, document root causes, validate features through QA testing, and drive product improvements. I also create technical documentation and lead user training that helps clients use products effectively and reduces recurring support requests.

Across Webhelp Group, CDK Global, Xerox Ireland, and HP through CPL Jobs, I've supported enterprise users and partner teams with application, hardware, network, connectivity, and system-configuration issues. My work has included SLA-focused troubleshooting, integrations, performance analysis, knowledge-base content, and escalation coordination.

I'm fluent in Italian, English, and Spanish, and I communicate technical concepts clearly to both technical and non-technical users in remote, cross-functional environments.