Open to opportunities

Kelian Borge

@kelianborge

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IT Support Specialist and Junior Web Developer focused on QA, automation, and Agile delivery.

Spain

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What I'm looking for

I seek roles emphasizing automation, QA, and Agile teams where I can apply Python scripting, systems troubleshooting, and process improvement to deliver measurable impact.

I am an IT Support Specialist and Junior Web Developer with strong technical training and hands-on experience in customer service, programming, and systems administration. I have delivered automation and scraping solutions using Python, managed SQL/XML queries, and authored technical documentation while resolving high volumes of support tickets.

My recent work includes developing Python scripts that optimized data extraction processes by 30% and active involvement in QA testing, automation, and Scrum projects. I bring a practical, results-driven approach to improving processes, troubleshooting systems, and supporting cross-functional teams.

Experience

Work history, roles, and key accomplishments

Programmer (Scraping & Automation)

Ssmas+

Apr 2025 - Jul 2025 (3 months)

Developed Python scripts for data extraction and analysis and optimized processes, reducing processing time by 30%. Delivered automated pipelines for repeated data tasks to improve accuracy and throughput.

Python Web Scraping Automation)Data Analysis SQL Scripting Process Optimization

SQL Consultant & Technical Support

Masteryield SL

May 2016 - Aug 2016 (3 months)

Managed SQL and XML queries and resolved critical issues to restore data services and improve query reliability. Provided technical support to internal stakeholders during engagements.

SQL XML Technical Support Query Optimization Data Validation Customer Support

Technical IT Writer

Aula de Formación y Empleo S.L.

Jul 2013 - Jan 2014 (6 months)

Authored technical manuals and documentation for IT training courses to standardize curricula and improve learner comprehension. Produced clear step-by-step guides and course materials used in training delivery.

Technical Writing Documentation Instructional Design IT Training QA Content Editing

IT Technical Support

Foundever Spain S.A.

May 2006 - Oct 2009 (3 years 5 months)

Handled software and hardware incidents and resolved an average of 50 tickets daily, improving first-contact resolution and user satisfaction. Provided tier-1/2 support across applications and devices.

Technical Support Troubleshooting Software support Ticketing Systems Customer Service

IT Support & Systems Administrator

Red-Util Sood. Coop. Andaluza

May 2005 - Nov 2005 (6 months)

Installed and configured networks and servers and repaired hardware/software while supporting end users to maintain operational uptime. Managed routine system administration tasks and user support.

Systems Administration Configuration User Support