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Nicolas Centomo

@nicolascentomo

IT Technician at Criteo configuring MacBooks and Windows laptops with Azure and Jamf, and supporting enterprise applications.

Spain

Message

At Criteo, through Hemmersbach, I troubleshoot Office packages and enterprise applications and configure MacBooks and Windows laptops with Azure and Jamf. I also support user onboarding and offboarding, maintain meeting-room equipment, and manage tickets and documentation.

At Desigual, I provided first- and second-level support for Windows and Mac users, managed devices through JAMF, and handled incidents with Jira. I also helped prepare audiovisual infrastructure and equipment for events.

Earlier, I supported users and technical services across IT, telecommunications, and customer-service roles. I’m currently training in web development with JavaScript, HTML, CSS, and React.

Experience

Work history, roles, and key accomplishments

Current

IT Backoffice Technician

Current

Criteo

Jun 2023 - Present (3 years 5 months)

Provided troubleshooting and support for Office and enterprise applications, configured MacBooks and Windows laptops with Azure and Jamf, managed onboarding/offboarding, maintained meeting rooms, and handled stock and ticketing with SNOW, JIRA, and Confluence.

Troubleshooting Office 365 Azure Jamf MacOS Windows SNOW Jira Confluence Inventory Management

IT Backoffice Technician

Desigual

Jul 2021 - Dec 2022 (1 year 5 months)

Provided first and second-level support for Windows and Mac users, managed incidents with Jira, administered Active Directory, configured devices with JAMF, and supported audiovisual equipment and print park.

Active Directory Jira Jamf Win7 Windows 10 MacOS iOS Dameware TCP IP Office 365 Audiovisual Equipment

Technical Support

Hospital Austral Argentina

Jul 2020 - Dec 2020 (5 months)

Performed on-site equipment migration, OS and application updates, cabling, network setup, and peripheral installation for the Austral Solidarity Hospital project, including domain setup and desktop assembly.

Windows XP Windows 10 Microsoft Office Networking Cabling Domain Setup Hardware installation

Technical Support

Ayesa

May 2019 - May 2020 (1 year)

Provided technical support for an electric car app, resolving incidents at charging points across Spain using ticketing tools, SQL server for status checks, and remote problem resolution while adhering to SLAs.

Ticketing Tools SQL Server Remote Support Incident Management SLA Customer Service

Telephone Support

Atento

Aug 2018 - Apr 2019 (8 months)

Provided telephone support to users, performing billing calculations and resolving invoice issues with case follow-ups.

Billing Customer Service Case Management

Customer Support

AXA Seguros

Sep 2017 - Aug 2018 (11 months)

Provided phone support for automotive insurance clients, managing roadside assistance, tracking cases with CRM, and handling contract enrollments and cancellations.

CRM Customer Service Insurance Case Management

Customer Service Representative

Arvato Customer Services

Jan 2017 - Sep 2017 (8 months)

Provided customer service for Booking.com in English, resolving issues for users and hotels, managing worldwide reservations, and verifying data via phone and email.

Customer Service English Booking.Com Data Verification Communication Skills

Telephone Support

Atento S.A

Dec 2015 - Dec 2016 (1 year)

Provided telephone support for dealerships, managed import/export of parts, used Excel for quotations, and monitored parts transportation with CRM.

Excel CRM Logistics Customer Service

Technical Support

Comdata Argentina

Jan 2014 - Dec 2014 (11 months)

Provided technical support using ticketing tools, configured and maintained mobile devices, computers, and nodes, and used Active Directory and Windows 7.

Ticketing Tools Active Directory Win7 hardware troubleshooting Network Monitoring