0313 Charmaine

I've delivered 14+ retail technology implementation projects at Eurostop Singapore, supporting retail brands across Singapore and Malaysia with POS, CRM, inventory, e-commerce, and digital marketing solutions.

I coordinate projects from requirements gathering and scoping through system configuration, UAT, user training, go-live, and post-launch support. I work closely with clients and technical teams to translate business workflows into practical system solutions.

I've supported CRM and loyalty implementations involving customer data integration, memberships, rewards, points, and retail workflows. I also prepare UAT scenarios, user manuals, training materials, implementation documentation, and issue tracking to keep projects moving.

Earlier, I coordinated Southeast Asian import and export shipments, supported education administration, and gained accounting administration experience. My background in Accounting and Finance complements my detail-oriented approach to implementation, documentation, and client support.