Federica Savino
@federicasavino
Dedicated professional with expertise in negotiation and travel.
What I'm looking for
I am a dedicated and results-oriented professional with a proven track record in negotiation and a passion for travel. My expertise lies in building strong relationships, strategic thinking, and effective communication, which I leverage to achieve favorable outcomes and create memorable experiences for clients.
Currently, I serve as an Operation Manager at Priamo srl.scarl, where I manage medical assistance for tourists, logistics for transportation, and negotiate with various structures such as hotels and apartments. My previous roles as a Check-in Agent and Tour Leader have honed my customer care skills and problem-solving abilities, ensuring that I provide exceptional service to all passengers.
With experience as a Head Receptionist and General Manager in the hospitality industry, I have developed strong leadership skills and a commitment to maintaining high standards of service. I am eager to leverage my skills and enthusiasm in the negotiation travel industry, contributing to a team that values customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Check-in Agent/Tour Leader
Port of Civitavecchia
Nov 2022 - Present (2 years 7 months)
In my role as a Check-in Agent and Tour Leader, I assist passengers during check-in, support those with special needs, and manage groups for excursions, ensuring a smooth and enjoyable experience.
Operation Manager
Priamo srl.scarl
Nov 2022 - Present (2 years 7 months)
As an Operation Manager, I oversee medical assistance for tourists, manage logistics for transportation, and handle bookings for hotels, flights, and excursions. My role involves negotiating with various service providers and ensuring excellent customer care.
Head Receptionist
Burger & Lobster
Jun 2020 - Aug 2022 (2 years 2 months)
As Head Receptionist, I greeted customers, managed seating arrangements, handled reservations, and organized parties and tours, ensuring a high level of customer service and coordination among staff.
Assistant Manager
Honest Burgers
Nov 2015 - May 2017 (1 year 6 months)
As Assistant Manager, I maintained quality control, coordinated staff, handled customer complaints, and ensured cleanliness and compliance with procedures.
General Manager
The Espresso Room
May 2017 - May 2020 (3 years)
As General Manager, I trained staff, ensured high standards of service and hygiene, managed daily operations, and handled supplier relations, paperwork, and cash management.
Assistant Manager
Starbucks
Aug 2014 - Nov 2015 (1 year 3 months)
In my role as Assistant Manager, I coordinated partners, managed customer service, and ensured quality control while training new team members and handling opening and closing duties.
Education
Degrees, certifications, and relevant coursework
Diploma of Higher Education
Diploma of Higher Education
Availability
Location
Authorized to work in
Job categories
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