FS
Open to opportunities

Federica Savino

@federicasavino

Dedicated professional with expertise in negotiation and travel.

Italy

What I'm looking for

I am looking for a role that allows me to utilize my negotiation skills in the travel industry, with opportunities for growth and a focus on customer satisfaction.

I am a dedicated and results-oriented professional with a proven track record in negotiation and a passion for travel. My expertise lies in building strong relationships, strategic thinking, and effective communication, which I leverage to achieve favorable outcomes and create memorable experiences for clients.

Currently, I serve as an Operation Manager at Priamo srl.scarl, where I manage medical assistance for tourists, logistics for transportation, and negotiate with various structures such as hotels and apartments. My previous roles as a Check-in Agent and Tour Leader have honed my customer care skills and problem-solving abilities, ensuring that I provide exceptional service to all passengers.

With experience as a Head Receptionist and General Manager in the hospitality industry, I have developed strong leadership skills and a commitment to maintaining high standards of service. I am eager to leverage my skills and enthusiasm in the negotiation travel industry, contributing to a team that values customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

PC
Current

Check-in Agent/Tour Leader

Port of Civitavecchia

Nov 2022 - Present (2 years 7 months)

In my role as a Check-in Agent and Tour Leader, I assist passengers during check-in, support those with special needs, and manage groups for excursions, ensuring a smooth and enjoyable experience.

PS
Current

Operation Manager

Priamo srl.scarl

Nov 2022 - Present (2 years 7 months)

As an Operation Manager, I oversee medical assistance for tourists, manage logistics for transportation, and handle bookings for hotels, flights, and excursions. My role involves negotiating with various service providers and ensuring excellent customer care.

BL

Head Receptionist

Burger & Lobster

Jun 2020 - Aug 2022 (2 years 2 months)

As Head Receptionist, I greeted customers, managed seating arrangements, handled reservations, and organized parties and tours, ensuring a high level of customer service and coordination among staff.

HB

Assistant Manager

Honest Burgers

Nov 2015 - May 2017 (1 year 6 months)

As Assistant Manager, I maintained quality control, coordinated staff, handled customer complaints, and ensured cleanliness and compliance with procedures.

Education

Degrees, certifications, and relevant coursework

DE

Diploma of Higher Education

Diploma of Higher Education

Tech stack

Software and tools used professionally

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Federica Savino - Check-in Agent/Tour Leader - Port of Civitavecchia | Himalayas