Federica Savino

In my role as a Check-in Agent and Tour Leader, I assist passengers during check-in, support those with special needs, and manage groups for excursions, ensuring a smooth and enjoyable experience.

As an Operation Manager, I oversee medical assistance for tourists, manage logistics for transportation, and handle bookings for hotels, flights, and excursions. My role involves negotiating with various service providers and ensuring excellent customer care.

As Head Receptionist, I greeted customers, managed seating arrangements, handled reservations, and organized parties and tours, ensuring a high level of customer service and coordination among staff.

As Assistant Manager, I maintained quality control, coordinated staff, handled customer complaints, and ensured cleanliness and compliance with procedures.

As General Manager, I trained staff, ensured high standards of service and hygiene, managed daily operations, and handled supplier relations, paperwork, and cash management.

In my role as Assistant Manager, I coordinated partners, managed customer service, and ensured quality control while training new team members and handling opening and closing duties.