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Mark User

@markuser6

Customer success and order management specialist delivering efficient operations and excellent client support.

Zimbabwe
Message

What I'm looking for

I seek a customer-focused role where I can optimize order operations, mentor teams, solve technical issues, and improve client satisfaction.

I am a results-driven Order Management and Technical Support Specialist with over 8 years of experience optimizing operations, resolving complex issues, and delivering outstanding customer service. I manage VIP orders with speed and accuracy and coordinate cross-functionally to streamline fulfillment.

I have handled fraud detection and claims resolution in a hybrid banking environment and served as a Subject Matter Expert onboarding and mentoring new agents, generating reports, and improving call quality. I am skilled with tools such as ShipStation, Freshdesk, Zoho Assist, Lucent, Nexus, and Slack.

I bring strong data and calendar management, appointment setting, and telemarketing experience, and I focus on mentoring teams, improving workflows, and maintaining high client satisfaction through clear communication and technical troubleshooting.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CU

Cebu Institute of Technology – University

Bachelor of Science, Computer Engineering

2008 -

Bachelor of Science in Computer Engineering completed studies at Cebu Institute of Technology – University beginning in 2008.

Tech stack

Software and tools used professionally

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Mark User - Order Management Specialist - Lumaprints | Himalayas