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Zainab Tijani

@zainabtijani

Lead creator at Nigerian Weddings Arena, creating and editing digital content and planning content strategy.

At Nigerian Weddings Arena, I research, curate, and create digital content, plan content strategy, and edit videos and articles for production.

Earlier, I handled administrative operations at Interstellar business solution and supported customer service and engagement at Jumia and Polaris bank. I hold an MA in Communication culture and Media from Coventry University and certificates in visual post production and basic editing.

Experience

Work history, roles, and key accomplishments

Current

Lead Creator

Current

Nigerian Weddings Arena

Jan 2022 - Present (4 years 9 months)

Research, curate, and create digital content. Track and plan content strategy, and edit videos and articles for production.

Content Creation Content Strategy Video Editing Article Editing

Administrative Assistant

Interstellar Business Solution

Jan 2020 - Dec 2022 (2 years 11 months)

Managed emails, direct messages, and official correspondences. Supervised daily office operations and coordination, and oversaw implementation of administrative policies.

Email Management Office Operations Administrative Policies

Customer Service Representative

Jumia

Jan 2019 - Dec 2019 (11 months)

Stationed at the outbound call centre resolving various issues and improving customer experience. Collaborated with management to provide adequate support for resolutions.

Customer Service Issue Resolution Communication Skills

Customer Engagement Consultant

Polaris Bank

Jan 2016 - Dec 2017 (1 year 11 months)

Consulted for the bank through various channels of its contact center to meet customer needs. Engaged the outbound team for telemarketing, branch and customer feedback surveys.

Customer Engagement Telemarketing Survey