Open to opportunities

PRINCE EMEZUO

@princeemezuo

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Customer-focused customer service specialist delivering high CSAT and efficient issue resolution.

United Kingdom

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What I'm looking for

I am seeking a customer-focused role where I can use CRM and ticketing expertise to improve CSAT, solve complex issues, and support a collaborative, improvement-driven team.

I am a customer-focused Customer Service Specialist with proven success across remote and on-site support roles, delivering consistently high CSAT and first-contact resolution rates.

Throughout my career I resolved high-volume inquiries, reduced repeat tickets through cross-functional collaboration, and improved client retention by implementing personalized support and process improvements.

I excel with CRM and ticketing tools (Zendesk, Intercom, Salesforce), strong communication and problem-solving skills, and a commitment to empathy and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

BrightPath Solutions Ltd

Mar 2024 - Aug 2025 (1 year 5 months)

Handled phone, email, and live chat support, resolving over 120 inquiries daily with a 95% first-contact resolution rate and achieving CSAT above 90%. Identified recurring issues and collaborated with product to reduce repeat tickets by 25%.

Zendesk Intercom Customer Support Ticketing CSAT Multichannel Support CRM

Customer Support Representative

Nova Connect Services

Jan 2022 - Feb 2024 (2 years 1 month)

Managed inquiries for retail and B2B clients, meeting SLAs and increasing client retention by 15% within a year through personalized support and accurate CRM documentation. Handled escalations with empathy and professionalism.

CRM Escalation Management SLA Data Entry Salesforce Problem Solving

Customer Service Administrative Assistant

Evercrest Business Solutions

Jun 2020 - Dec 2022 (2 years 6 months)

Provided front-desk and administrative support, improving scheduling and correspondence to reduce delivery delays by 30% and enhance operational efficiency. Prepared internal reports to support data-driven decisions.

Administrative Support Scheduling Reporting Operations Coordination Customer Service Microsoft Office Time Management Communication

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Science, Political Science and Public Administration

2020 -

Pursuing a Bachelor of Science in Political Science and Public Administration with a major in Political Science and Public Administration from August 2020 to October 2025.